Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah George

Summary

I am detail oriented, a team player, and lifetime learner, who enjoys a busy challenging atmosphere. I have many years of experience with customer service and logistics, from working in the busy Vancouver film industry, retail and owning my own business. I had a leadership role working with film industry supply chain distribution, and conflict resolutions skills from working in a high stress ever changing landscape. The film and festival industries have given me strong skills in time management, quick problem solving, conflict resolution and utilized effective communication. I use these skills to efficiently run my lash business, with great feedback from satisfied customers.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lash Technician

Lowermainland Lash
09.2022 - Current
  • Owner of Lowermainland Lash and operate my business out of Bromley Hair Lounge.
  • Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
  • Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
  • Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
  • Schedule client appointments, invoice clients, process payments, balance monthly expenses, maintain health and safety standards for home business
  • Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Lash technician, perform Volume, Hybrid, and Classic lash techniques.

Dispatch Operator

Whites Location Equipment Supply - Vancouver, BC
08.2015 - 06.2019
  • Logistic operations in film industry for high volume company
  • Schedule delivery, setup, dismantling, and recovery of film equipment to various filming locations across Metro Vancouver and the Fraser Valley
  • Contract administration with clients, invoice clients, data entry using Microsoft Excel, customer support via phone and in-person on site
  • Driving experience with a variety of vehicles: panel van, Sprinter Vans, Oversized Penske Trucks, 3 and 5 ton trucks.
  • Enhanced dispatch operations by streamlining communication processes between drivers and customers.
  • Contributed to increased customer satisfaction by consistently providing accurate and timely information.
  • Coordinated logistics, ensuring timely delivery of goods while optimizing driver routes.
  • Maintained strong relationships with clients by addressing concerns promptly and professionally.
  • Utilized GPS technology effectively to monitor fleet locations and ensure optimal route planning.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Costco: AM Stocker

Costco - Burnaby, BC
06.2021 - 09.2021
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Production Assistant

EP Canada
04.2015 - Current
  • Enhanced production efficiency by streamlining processes and implementing organizational improvements.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Boosted overall team morale through proactive problem-solving and open communication practices.
  • Ensured compliance with industry regulations through thorough knowledge of relevant guidelines.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Communicated with other crew members via walkie talkies to coordinated production activities.

Cashier and Food Server

Candee Jones Lemonade, Food Truck
01.2011 - 12.2016
  • Food Truck Vendor at busy summer festivals across Metro Vancouver (PNE, Latin Fest, Kits Days)
  • Customer Service, take food and beverage orders at busy festival settings
  • Enter orders into computerized Point of Sale system and complete cash and electronic payments accurately
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Inventory control, monitoring of supplies needed for operations, ordering inventory, stock checks at end of day to adequately restock for next event.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Management Development Program

Center for Leadership
01.2018

Diploma -

Garibaldi Secondary School
01.2015

Lotus Lashes Academy
01.2019

Skills

  • Logistics
  • Supply Restocking
  • Multitasking Capabilities
  • Leadership
  • Driving
  • Dispatch Communication
  • Shopping Orders
  • Problem Solving
  • Social Media Savvy
  • Interpersonal Skills
  • Adaptability

Certification

  • WHMIS, 07/2021
  • Food Safe, 07/2021
  • Serving It Right, 10/2020

Languages

English
Native or Bilingual

Timeline

Lash Technician

Lowermainland Lash
09.2022 - Current

Costco: AM Stocker

Costco - Burnaby, BC
06.2021 - 09.2021

Dispatch Operator

Whites Location Equipment Supply - Vancouver, BC
08.2015 - 06.2019

Production Assistant

EP Canada
04.2015 - Current

Cashier and Food Server

Candee Jones Lemonade, Food Truck
01.2011 - 12.2016

Management Development Program

Center for Leadership

Diploma -

Garibaldi Secondary School

Lotus Lashes Academy

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Hannah George