Hannah Gelmotto

- Managed and retained a consistent roster of 15+ active clients.

- Designed and implemented customized training programs, progress metrics and scheduled check-ins to ensure client success.

- Drove membership and service revenue through effective consultative sales techniques.

- Provided administrative support by processing instructor substitution requests and assisting with class scheduling for all GoodLife clubs across Canada.

- Tracked employment status, including leaves of absence, resignations, and onboarding of new associates.

- Managed the Les Mills Canada email account, and handled the distribution of completed training certificates.

- Ensured accuracy in payroll by communicating with club leaders, instructors, and updating club management software daily.

- Proficiently managed a high volume of daily walk-in customers and proactively scheduled appointments to drive sales.

- Maintained a highly organized and detailed client management database.

- Consistently exceeded monthly membership and personal training sales targets, with over 1200 new members signed up from 2022-2024.

- Demonstrated extensive expertise in the sales process by building strong connections with members and developing effective solutions based on a deep understanding of their fitness goals.

- Efficiently handled incoming calls, booked appointments, and managed member data while maintaining a professional and friendly demeanor.

- Leveraged in-depth knowledge of memberships, services, and amenities to effectively assist members, resolve concerns, and promote additional services, contributing to increased member satisfaction and sales.

- Mentored new hires, fostering a supportive and inclusive company culture.