Hannah Forward
El Cajon
Summary
- Responsible and committed individual in the field of customer service with background as Member Service Representative and Front Desk Lead. Experienced in providing proactive service, resolving complex issues and fostering positive relationships with clients.
- Strengths include ability to learn quickly, problem-solving skills and ability to maintain composure under pressure. Strong work ethic and eager to contribute to a passionate team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Coordinator
Utopia Property Management
09.2024 - Current
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Supervised a team of technicians, including hiring, managing timesheets and product ordering, etc.
Bartender
NAMA SAKE
02.2024 - 07.2024
- Provided excellent customer service at the bar, showcasing an extensive understanding of menu items, sake selection, and our daily fish specials. Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards, while adhering to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Membership Representative and Front Desk Lead
CHICO SPORTS CLUB
10.2018 - 07.2024
- Provided tours to potential members and responded to inquiries about the facility, as well as prompt assistance through phone and email communications.
- Sold new memberships and processed account maintenance requests, while maintaining accurate records of member interactions and transactions in database.
- Coordinated meetings and produced updated training materials. Trained and provided materials to new hires.
- Performed cash handling duties, such as deposits and withdrawals, for members' accounts.
Bartender
PARKSIDE TAPHOUSE
03.2021 - 03.2024
- Memorized classic, house, and specialty cocktails, as well as many other drink combinations to create consistent and enticing drink presentations to help provide an enthusiastic experience for customers.
- Ensured a smooth operation of bar/restaurant services during the absence of managers, while performing opening and closing duties, including restocking supplies.
Seasonal Client Associate
MERRILL LYNCH
06.2017 - 08.2018
- Assisted in coordinating logistics of meetings and appointments for supervisors, managers, and clients, as well as providing support, including taking notes and preparing presentations when necessary.
- Maintained utmost discretion when dealing with sensitive topics, like client information and product value.
- Faxed, scanned, routed, and sorted documents to Salesforce.
- Managed travel and expense reports (BDA) for financial advisors and team members.
Education
Emphasis in Science of Nutrition And Food Science - 2 years completed
Butte College
Oroville, CAEmphasis in Science of Nutrition and Food Science - 1 year completed
Sierra College
Rocklin, CAHigh School Diploma -
Lincoln High School
Lincoln, CA06.2017
Skills
- Customer Service
- Account Management
- Managing Customer Complaints
- Sales Strategy
- High-Energy Attitude
- Strong Phone Etiquette
- Multi-Task Management
- Database Management
- Building Relationships
- Strong Communication
Affiliations
- Hiking
- Reading
- Snowboarding
- Scrapbooking
Certification
- CPR
- ABC RBS
- ServSafe Food Handlers
- Sexual Harrassment
Availability
Available to begin upon completion of notice period with current employer. Flexible start date can be discussed.
References
Eric Forward. Additional references available upon request.
Timeline
Maintenance Coordinator
Utopia Property Management
09.2024 - Current
Bartender
NAMA SAKE
02.2024 - 07.2024
Bartender
PARKSIDE TAPHOUSE
03.2021 - 03.2024
Membership Representative and Front Desk Lead
CHICO SPORTS CLUB
10.2018 - 07.2024
Seasonal Client Associate
MERRILL LYNCH
06.2017 - 08.2018
Emphasis in Science of Nutrition and Food Science - 1 year completed
Sierra College
High School Diploma -
Lincoln High School
Emphasis in Science of Nutrition And Food Science - 2 years completed
Butte College
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