Hannah Forsha
Pasadena
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Barneys Beanery. Proven ability to enhance guest relations and manage high-pressure situations while supporting team collaboration. Skilled in multitasking and efficient time management, ensuring smooth operations and outstanding customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host
Barneys Beanery
08.2024 - Current
- Successfully managed large parties and unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Answered customer inquiries regarding reservations and orders.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Delivered excellent customer care by actively listening to guest needs and swiftly resolving issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/team Member
Mendocino Farms
07.2023 - 04.2024
- Welcomed customers upon entry and addressed their needs promptly.
- Welcomed customers and helped determine their needs.
- Managed register operations efficiently for various payment methods.
- Built relationships with customers to encourage repeat business.
- Ensured precise financial reporting after each shift.
Food Runner
Studio Movie Grill
04.2021 - 06.2021
- Managed high-pressure scenarios with calmness and skill.
- Handled various responsibilities for streamlined operations.
- Greeted customers and provided outstanding customer service.
- Coordinated with kitchen staff to verify order accuracy.
- Managed the cleanliness and organization of dining spaces, enhancing customer experience.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
Citizens High School
Fleming Island, FL06.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Detail-oriented
- Server support
- Guest relations
- Reservations
Timeline
Host
Barneys Beanery
08.2024 - Current
Cashier/team Member
Mendocino Farms
07.2023 - 04.2024
Food Runner
Studio Movie Grill
04.2021 - 06.2021
Citizens High School
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