Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Forsha

Pasadena

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Barneys Beanery. Proven ability to enhance guest relations and manage high-pressure situations while supporting team collaboration. Skilled in multitasking and efficient time management, ensuring smooth operations and outstanding customer satisfaction.

Overview

4
4
years of professional experience

Work History

Host

Barneys Beanery
08.2024 - Current
  • Successfully managed large parties and unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Answered customer inquiries regarding reservations and orders.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Delivered excellent customer care by actively listening to guest needs and swiftly resolving issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier/team Member

Mendocino Farms
07.2023 - 04.2024
  • Welcomed customers upon entry and addressed their needs promptly.
  • Welcomed customers and helped determine their needs.
  • Managed register operations efficiently for various payment methods.
  • Built relationships with customers to encourage repeat business.
  • Ensured precise financial reporting after each shift.

Food Runner

Studio Movie Grill
04.2021 - 06.2021
  • Managed high-pressure scenarios with calmness and skill.
  • Handled various responsibilities for streamlined operations.
  • Greeted customers and provided outstanding customer service.
  • Coordinated with kitchen staff to verify order accuracy.
  • Managed the cleanliness and organization of dining spaces, enhancing customer experience.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

Citizens High School
Fleming Island, FL
06.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Detail-oriented
  • Server support
  • Guest relations
  • Reservations

Timeline

Host

Barneys Beanery
08.2024 - Current

Cashier/team Member

Mendocino Farms
07.2023 - 04.2024

Food Runner

Studio Movie Grill
04.2021 - 06.2021

Citizens High School
Hannah Forsha