Hannah Flammenspeck
Heritage pointe
Summary
Dynamic barista with a proven track record at Henry and Debbie's Coffee and Goodies, excelling in beverage preparation and customer engagement. A friendly team player skilled in cash register operations and team leadership, I consistently enhanced customer satisfaction while maintaining a clean and organized workspace. Passionate about delivering exceptional service in fast-paced environments.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista
Henry and Debbie's Coffee and Goodies
09.2023 - Current
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted in training new team members on coffee preparation techniques and customer service skills.
- Managed cash register operations, accurately processing transactions and balancing till at end of shifts.
- Engaged customers to provide personalized service, enhancing overall customer satisfaction and loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Can steam milk and make latte art
Cashier/Chicken Cook
Sunworks
06.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Cooked rotisserie chickens.
- Managed cash drawer, balancing receipts and cash at shift end accurately.
- Maintained a clean cooking and prep environment.
- Restocked and organized merchandise in front lanes.
- Ensured the quality of rotisserie chickens
Front of House Staff Member
Yum Bakery
06.2022 - 05.2023
- Trained new staff on front-of-house procedures and customer service best practices.
- Established welcoming atmosphere by greeting each guest warmly.
- Washed Dishes effectively and efficiently
- swept and mopped the floor ensuring cleanliness of the dish area
- set up bread wall, dessert case, and dry case
- opened and closed
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Monitored inventory levels, facilitating timely restocking of baked goods and supplies.
- Ensured compliance with health and safety regulations during food preparation and storage processes.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Education
Bachelor of Arts - English Major
Mount Royal University
Calgary05-2027
High School Diploma -
All Saints Highschool
Calgary AB06-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Team leadership
- Cash register operation
- Espresso machine operation
- Beverage preparation
- Excellent memory
Languages
English
Native or Bilingual
Timeline
Barista
Henry and Debbie's Coffee and Goodies
09.2023 - Current
Cashier/Chicken Cook
Sunworks
06.2023 - 08.2023
Front of House Staff Member
Yum Bakery
06.2022 - 05.2023
Bachelor of Arts - English Major
Mount Royal University
High School Diploma -
All Saints Highschool