Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Edwards

Palmdale

Summary

Dynamic and dependable Groomer with a proven track record at Palmdale Animal Care Center, excelling in customer service and problem-solving. Enhanced client satisfaction through tailored grooming services and effective communication. Mastered advanced grooming techniques while fostering a positive workplace culture, contributing to a 20% increase in repeat clientele. Also advanced management skills.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Groomer

Palmdale Animal Care Center
12.2024 - Current
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Cleaned cat and dog ears to prevent ear infections.
  • Trimmed nails using clippers and grinders.
  • Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
  • Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.

Animal Groomer

StarStruck Grooming
04.2022 - 09.2024
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Maintained a clean and sanitary work environment, adhering to strict hygiene protocols for the safety of both animals and staff members.
  • Safely handled a variety of animals, ensuring their comfort during grooming sessions and minimizing stress.
  • Established open communication channels with clients, addressing questions or concerns promptly to maintain satisfaction levels.
  • Mentored junior groomers, sharing expertise in handling different breeds and coat types while emphasizing safety precautions.
  • Coordinated inventory management efforts, ensuring adequate stock levels for essential supplies while minimizing costs associated with overstocking items.
  • Collaborated with veterinary professionals to address any health concerns discovered during grooming appointments.
  • Participated in community events as a representative of the company, showcasing services offered while networking with potential clientele.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to each animal''s needs.
  • Contributed to business growth by developing innovative marketing strategies that attracted new customers.
  • Built rapport with difficult-to-handle pets using patience and positive reinforcement techniques tailored to their unique personalities.
  • Reduced workplace accidents by implementing standardized safety procedures for handling sharp tools and equipment around animals during grooming sessions.
  • Utilized various grooming tools and techniques, achieving desired results for clients'' pets.
  • Educated pet owners on proper at-home grooming practices, promoting healthy habits for long-term pet care.

Restaurant Shift Manager

Raising Cane's Restaurants
01.2020 - 02.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.

Professional Restaurant Supervisor

Red Lobster
08.2018 - 01.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.

CEO /Small Business Owner

Royalty Grooming
11.2010 - 09.2016
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

Grooming Salon Manager

Pawlished Paws
11.2010 - 09.2016
  • Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
  • Ordered supplies for forecasted grooming demands.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Promoted the salon through community partnerships and engaging marketing campaigns, driving brand awareness and attracting new clients.
  • Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
  • Managed and maintained health, welfare and proper care of animals.
  • Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Aligned grooming services with brand promise for quality and customer care.
  • Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
  • Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.

Education

Grossmont College
El Cajon, CA
06-2003

Skills

  • Problem-solving
  • Verbal and written communication
  • Customer service
  • Analytical thinking
  • Dependable and responsible
  • SOP compliance
  • Problem identification
  • Materials ordering
  • Honest and dependable
  • Problem-solving abilities

Languages

English
Native or Bilingual
Korean
Full Professional

Timeline

Groomer

Palmdale Animal Care Center
12.2024 - Current

Animal Groomer

StarStruck Grooming
04.2022 - 09.2024

Restaurant Shift Manager

Raising Cane's Restaurants
01.2020 - 02.2022

Professional Restaurant Supervisor

Red Lobster
08.2018 - 01.2020

CEO /Small Business Owner

Royalty Grooming
11.2010 - 09.2016

Grooming Salon Manager

Pawlished Paws
11.2010 - 09.2016

Grossmont College

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Hannah Edwards