Hannah Dolling
Calgary,Canada
Summary
Compassionate Veterinary Assistant with practical experience in managing vet clinic operations, patient care, and administrative duties. Strengths include deep knowledge of animal health procedures, strong communication skills to liaise between vets, pet owners, and office staff, and adaptability in high-stress situations. Proven ability to make a positive impact through improved clinic organization and efficiency.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Wild Rose Cat Clinic
Calgary, Alberta
08.2020 - Current
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Dispensed medications orally or topically as directed by veterinarian.
- Ensured that cages were kept clean at all times.
- Educated clients on proper animal health care routines.
- Prepared laboratory slides for microscopic examinations.
- Provided emotional support to pet owners during difficult times.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Recorded patient food and water intake and output levels on a daily basis.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ordered medication refills when needed.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Cleaned and sterilized exam rooms between appointments.
- Obtained information and history from clients to maintain medical charts.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Released patients to owners with care directions from veterinary staff.
- Assisted veterinarians in examining animals.
- Operated radiographic and ultrasound equipment.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Temporary receptionist
Chandos construction
Calgary, Canada
06.2019 - 05.2020
- I was very fortunate to be offered a temporary receptionist job to fill in when their regular receptionist was away or sick.
- I quickly learned how to process purchases for equipment and supplies, managing phones, filing and organizing invoices as well as organizing and cleaning board rooms for meetings.
- Developed solid relationships with staff, customers, and vendors.
Customer Service/ Cashier
Toys"R"Us
Calgary, Canada
04.2018 - 05.2020
- Responsible for identifying and assessing customers needs to achieve satisfaction.
- Managed large amounts of incoming calls and generate sale leads.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits.
- Take the extra mile to engage customers.
- Dealt with merchandise, purchasing, and returning.
Sales Associate
Mobile Q
Calgary, Canada
12.2017 - 04.2018
- Responsible for front sales; helping customers and making sales; stock control; merchandise display arrangements; keeping sales areas tidy and organized; POS and dealing with money; opening and closing the store.
- This was a temporary part-time position until I could find full time work.
Temporary Accounts Receivable
Chandos construction
Calgary, Canada
07.2016 - 09.2016
- I was also fortunate to get a temporary accounts clerk job back in 2016 where I was responsible for data entry of new invoices, together with the recognition of unpaid invoices against the information required to enable them to be paid.
- Minimized errors with proper coding and consistent verification of all data.
Education
Veterinary Office and Technical Assistant -
Robertson College
Calgary, AB05.2020
High School Diploma -
Discovering Choices
Calgary, AB06.2019
Skills
- Certified Pet-nutritionist
- Task driven
- Motivated
- Excellent customer service skills
- Work efficiently in time sensitive situations
- Ability to develop professional relationships
- Microsoft Office user specialist
- Ability to effectively prioritize time
- Record keeping
- Trained in Point-of-Sale systems
- Detail oriented
- Medication administration
- Animal restraint techniques
- Surgical assistance
- Customer service
- Appointment scheduling
- Emotional support
- Cleaning protocols
Timeline
Veterinary Assistant
Wild Rose Cat Clinic
08.2020 - Current
Temporary receptionist
Chandos construction
06.2019 - 05.2020
Customer Service/ Cashier
Toys"R"Us
04.2018 - 05.2020
Sales Associate
Mobile Q
12.2017 - 04.2018
Temporary Accounts Receivable
Chandos construction
07.2016 - 09.2016
Veterinary Office and Technical Assistant -
Robertson College
High School Diploma -
Discovering Choices