Hannah Cullum
Lacombe,AB
Summary
I represent myself as a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success. As a collaborative leader dedicating to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in a dynamic and fast-paced setting.
Overview
11
11
years of professional experience
Work History
Automotive Service Manager
The Red Deer Mechanics
Red Deer, Alberta
04.2024 - 11.2024
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Knowledgeable with the quick books system, microsoft office, online parts ordering through various suppliers, handlings of online bookings through company website and Google.
- Created proper estimates for all customer requested vehicle repairs.
- Created proper final invoices with detailed notes in regards to any services preformed, repairs made, or that needed to be made on a customers vehicle.
Asbestos Worker
ASK Environmental
09.2022 - 02.2023
- Reduced asbestos exposure risks by carefully containing and removing hazardous materials.
- Ensured safety of all workers by following strict industry guidelines and regulations during asbestos removal projects.
- Completed comprehensive site assessments to accurately identify asbestos-containing materials before initiating removal processes.
- Collaborated with project managers, ensuring timely completion of asbestos abatement projects within budget constraints.
Tattoo Apprentice
Thought Box Tattoo and Art Gallery
09.2021 - 02.2022
- Maintain portfolios of artistic work to demonstrate styles, interests, and abilities
- Study different techniques to learn how to apply them to artistic endeavors
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
Waitress
Field and Forge
02.2019 - 10.2019
- Clean glasses, utensils, and bar equipment
- Check identification of customers to verify age requirements for purchase of alcohol
- Collect money for drinks served
- Slice and pit fruit for garnishing drinks
- Describe menu items to customers or suggest products that might appeal to them
- Set up or restock product displays
- Clean service or seating areas
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Retail
Nomads
08.2019 - 12.2020
- Keep areas neat while working and return items to correct locations following demonstrations
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Work as part of a team of demonstrators to accommodate large crowds
- Take photographs of displays or signage
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
Cashier
Micheal's
06.2018 - 10.2019
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
- Maintained top-notch client servicing standards and overall satisfaction
- Followed merchandising guidelines to present visually appealing displays
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Customer Service
Lowes
06.2018 - 10.2019
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
- Exceeded service objectives by utilizing customer service and sales best practices
- Adhered to all company policies procedures and safety standards
- Developed customer service improvement initiatives to decrease customer wait times
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
Receptionist
Organic Oasis Spa and Salon
04.2016 - 10.2018
- Record services provided on cashiers' tickets or receive payment from customers
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit
- Order supplies
- Suggest treatments to alleviate hair or skin problems
- Anticipated spa and salon guest concerns and addressed them immediately
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
- Keep records of client needs and preferences and the services provided.
Customer Service
McDonald's
05.2014 - 08.2017
- Prepare or serve menu items, such as sandwiches or salads
- Receive and process customer payments
- Take customer orders and convey them to other employees for preparation
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
Education
Asbestos Safety Awareness
Worksite Safety
Edmonton, AB11.2022
Professional Esthetics -
Delmar
Red Deer, Alberta12.2021
Diploma - Professional Make Up
Marvell
Red Deer, Alberta09.2017
High School Diploma -
Innisfail Jr/Sr High School
Innisfail, AB06.2017
Skills
- Personable
- Outgoing
- Creative problem solver
- Strategic Sales knowledge
- Team Player
- POS systems expert
- Customer service mindset
- Service writing
- Parts ordering
- Labor estimating
- Relationship building
- Professional and courteous
Languages
French
Limited Working
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Service Manager
The Red Deer Mechanics
04.2024 - 11.2024
Asbestos Worker
ASK Environmental
09.2022 - 02.2023
Tattoo Apprentice
Thought Box Tattoo and Art Gallery
09.2021 - 02.2022
Retail
Nomads
08.2019 - 12.2020
Waitress
Field and Forge
02.2019 - 10.2019
Cashier
Micheal's
06.2018 - 10.2019
Customer Service
Lowes
06.2018 - 10.2019
Receptionist
Organic Oasis Spa and Salon
04.2016 - 10.2018
Customer Service
McDonald's
05.2014 - 08.2017
Asbestos Safety Awareness
Worksite Safety
Professional Esthetics -
Delmar
Diploma - Professional Make Up
Marvell
High School Diploma -
Innisfail Jr/Sr High School
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