Hannah Crossman
Kensington,PE
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Silver Fox Entertainment Complex
02.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Bartender
Dooleys
09.2021 - 04.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
Captain Coves Cafe
06.2021 - 08.2021
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Delivery Courier
BNI
11.2020 - 02.2021
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Waitress/Cook
Michaels Pizzeria
01.2019 - 06.2020
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Ride Operater
Sandspit
06.2019 - 09.2019
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
GED -
Three Oaks Senior High School
Summerside, PESkills
- Food Preparation and Safety
- Flexible and Adaptable
- Honest and Trustworthy
- Analytical and Critical Thinking
- Organization and Time Management
- Maintenance and Repair
- Strong Communication
- Hardworking and Reliable
Certification
.WHIMIS
.Food Safety
.CPR and First Aid
. Responsible Beverage Server
.Covid Safety
.Time-Management
.Working With Difficult People
.Compensation and Perks
.Grass Cutting
Volunteer Work
Camp Seggie(Leader in Training)- 2013
Jack Frost-2019
Canada Games(Week 2 and Post games)-2023
Sunday School- United Church, Kensington
Timeline
Waitress
Silver Fox Entertainment Complex
02.2022 - Current
Bartender
Dooleys
09.2021 - 04.2022
Waitress
Captain Coves Cafe
06.2021 - 08.2021
Delivery Courier
BNI
11.2020 - 02.2021
Ride Operater
Sandspit
06.2019 - 09.2019
Waitress/Cook
Michaels Pizzeria
01.2019 - 06.2020
GED -
Three Oaks Senior High School
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