Hannah Crawley
Sydney,NS
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
7
7
years of professional experience
Work History
Cashier
C&C Pools ltd.
Sydney, Nova Scotia
05.2022 - 10.2024
- Processed customer transactions efficiently.
- Supported shoppers by providing product information and answering their queries.
- Addressed questions related to maintaining pools and using chemicals safely.
- Consistently oversaw daily store closure activities.
- Approved and processed store order requests.
- Monitored inventory levels and restocked supplies as necessary.
- Managed call flow for missed and incoming contacts.
- Scheduled appointment dates for road crew.
- Generated work orders for distribution to road team.
- Oversaw recording of employee working hours for accurate payroll computation.
Sales Auditor
The Sydney Call Center
Sydney, Nova Scotia
03.2019 - 04.2022
- Monitored sales and non-sales calls to identify areas of improvement for agents.
- Engaged in direct discussions with sales supervisors regarding agent performance.
- Assisted fellow auditors with call retrieval tasks.
- Contributed to team workload management during high-demand times.
- Guided new auditors in mastering procedures.
- Engaged in meetings with senior leadership focusing on evaluating site performance and development areas.
Outbound Sales Call Center Agent
Servicom
Sydney, Nova Scotia
02.2018 - 10.2018
- Promoted SXM Satellite Radio subscriptions to current and potential customers.
- Merged client accounts efficiently, ensuring all data was current.
- Presented subscription perks and unique channel access to potential customers during trials.
- Supported team operations in the supervisors' absence.
- Advanced quickly to a leading sales agent for contract.
Education
High School Diploma -
Sydney Academy
Sydney, NS06-2017
Skills
- Team collaboration
- Data entry
- Basic math
- Credit and cash transactions
- Customer service
- Proficient in Microsoft Word and Excel
- Time management skills
- Quick Learner
- POS systems
Accomplishments
- Received multiple awards while working in the call center regarding my sales and conversion rate, staying the top Sales Agent on the contract for over three consecutive months.
- Due to my hard work and extensive knowledge, I was promoted and rose to the rank of Sales Auditor.
References
Curtis MacNevin - (902)578-5625
Aiden Wadden - Lynk - (780)245-4986
Kellie Turner - (902)549-2259
Timeline
Cashier
C&C Pools ltd.
05.2022 - 10.2024
Sales Auditor
The Sydney Call Center
03.2019 - 04.2022
Outbound Sales Call Center Agent
Servicom
02.2018 - 10.2018
High School Diploma -
Sydney Academy
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