Hannah Contreras Bustillos
Santa Barbara,CA
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Public Safety Dispatcher Trainee role on your team.
Overview
6
6
years of professional experience
Work History
Server
Chads Cafe
03.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Joe's Cafe
01.2018 - 09.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Arts - Justice Studies/Criminology
California State University, Northridge
Northridge, CA05.2024
High School Diploma -
Santa Barbara Senior High School
Santa Barbara, CA06.2020
Skills
- Organizational Skills
- Customer Service
- Decision Making
- Stress Management
- Typing Speed
- Conflict Resolution
- Problem Solving
- Active Listening
- Time Management
- Information Gathering
- Telephone Etiquette
- Attention to Detail
- Memory Retention
- Effective Communication
Personal Information
Title: Public Safety Dispatch Training Officer
References
- Nathali Mendoza, Manager, Former Manager, (805) 698-1762, nathalimendoza25@gmail.com
- Julio Castro, General Manager, Manager, (805) 455-6001, yankee92@gmail.com
- Melva Ramirez, Academic Advisor, Academic Advisor, melva.ramirez@csun.edu
Languages
Spanish
Native or Bilingual
Timeline
Server
Chads Cafe
03.2022 - Current
Restaurant Hostess
Joe's Cafe
01.2018 - 09.2018
Bachelor of Arts - Justice Studies/Criminology
California State University, Northridge
High School Diploma -
Santa Barbara Senior High School
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