Hannah Clery
Montreal,QC
Summary
Mature, strong, and outgoing leader dedicated to delivering exceptional customer service and employee satisfaction. Uses independent and collaborate problem-solving and decision-making skills to positively enforce success for herself, and everyone around her.
Overview
7
7
years of professional experience
Work History
Assistant to the CEO
Quality Sport LTD.
2023.06 - 2024.03
- Streamlined executive communication by managing the CEO''s email inbox and drafting professional correspondence on their behalf.
- Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.
- Improved company culture by assisting in the development and implementation of employee engagement initiatives led by the CEO.
- Facilitated effective decision-making with timely research and preparation of briefing materials for the CEO''s review.
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
Store Manager
Brandy Melville USA
2022.10 - Current
- Oversee all visual merchandising, including being responsible for the rotation of merchandise and displays to feature new products, in addition to training visual merchandising staff and delegating appropriate tasks.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices, additionally keeping labour percentages low and employee satisfaction high.
- Facilitate and organize stockroom procedures to delegate effective stock rotation.
- Hire and coach sales associates in company stipulations and product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promote and coach supervisors and trained on methods for handling various aspects of sales, opening and closing procedures, cash handling, complicated issues, lost prevention, and difficult customers.
- Daily communication with head office to sustain proper product levels and inventory for merchandise and store supplies, contact with third party companies, and general store updates.
- Oversee employee performance, correct problems, and increase efficiency through monthly performance reviews to maintain productivity targets.
- Offer hands-on assistance to customers, assessing needs, deescalating negative customer conflicts, and maintaining current knowledge of consumer preferences.
Retail Supervisor
Brandy Melville USA
2022.02 - 2022.10
- Oversaw sales floor to evaluate and correct issues such as cleaning, customer satisfaction, employee productivity and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep the store running efficiently.
- Mentored new hires to contribute to store's positive environment.
- Developed lasting and trusting relationships with clients and customers through dedicated assistance, conflict resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Oversaw opening and closing procedures in addition to all other cash handling.
- Demonstrated exceptional time management, attendance and communication in the workplace.
Server
Mont Royal Tennis Club
2021.08 - 2021.11
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Demonstrated exceptional time management, attendance and communication in the workplace.
Retail Sales Associate & Supervisor
Brandy Melville USA
2017.09 - 2021.08
- Refer to "Retail Supervisor" above
Education
Bachelor of Arts - Psychology
Concordia University
Montreal, QCDEC - Fashion Design
LaSalle College
Montreal, QC2026
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC06.2019
Skills
- Visual Merchandising
- Customer Service
- Financial management
- Sales Expertise
- Employment Law
- Employee Management & Motivation
- Time Resource Management
- Microsoft Office™ Software
Accomplishments
- Exceeded monthly store sales goals three months in a row.
- Hired five successful new employees within four months.
- Assembled a strong visual merchandising team to develop consistent and effective merchandising.
- Regularly volunteered with the Vancouver Food Bank.
- Organized and coordinated a Health Fair for the fellow students of my high school two years in a row.
Additional Information
References upon request.
Character
- Empathetic
- Proactive
- Organized
- Punctual
Hobbies
- Fashion styling
- Art (drawing)
- Reading
- Cinematography
- Cooking
- Volleyball
Timeline
Assistant to the CEO
Quality Sport LTD.
2023.06 - 2024.03
Store Manager
Brandy Melville USA
2022.10 - Current
Retail Supervisor
Brandy Melville USA
2022.02 - 2022.10
Server
Mont Royal Tennis Club
2021.08 - 2021.11
Retail Sales Associate & Supervisor
Brandy Melville USA
2017.09 - 2021.08
Bachelor of Arts - Psychology
Concordia University
DEC - Fashion Design
LaSalle College
High School Diploma -
Sir Charles Tupper Secondary School
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