Hannah Carson
Prince George
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
The Salvation Army
02.2025 - Current
- Assisting with human resources tasks such as updating employee files and onboarding new employees, providing training materials, and coordinating orientation.
- Guiding employees through the benefits programs.
- Completing payroll for 60+ Employees.
- Processing invoices to ensure timely payment of vendors while minimizing errors in financial records.
- Managing expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Taking Minutes for OHS meetings.
Administrative Assistant
MHC Financial Inc.
11.2021 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Fortis BC
08.2013 - 08.2017
- Answering customer calls in regards to their natural gas account, whether it be billing issues or general questions
- Responding to emergency calls
- Creating work orders for different departments within Fortis BC
- Also trained in Fortis BC Electric calls
Customer Service Representative
Stream Global Services
05.2010 - 08.2013
- Customer Billing
- Resolving conflicts between customers and the company in a timely fashion
- Fixing broken Red Box machines via satellite signals
- Dealing with high stress situations and speaking calmly and rationally to irate customers
- Providing prompt, courteous service to customers
Education
Bachelor of Arts - Political Science, Criminology and Psychology
University College of the Cariboo
01.2001
Skills
- Strong computer skills
- Adaptability
- Direction following
- Customer service
- Data entry
- Office administration
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
The Salvation Army
02.2025 - Current
Administrative Assistant
MHC Financial Inc.
11.2021 - 12.2024
Customer Service Representative
Fortis BC
08.2013 - 08.2017
Customer Service Representative
Stream Global Services
05.2010 - 08.2013
Bachelor of Arts - Political Science, Criminology and Psychology
University College of the Cariboo
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