Hannah Callen
Castro Valley,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Highly creative and quick learner with a strong desire to succeed in the work force. Loyal and diligent to duties and tasks provided. Long history of a strong work ethic and a patient, level headed attitude towards problems and patrons.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
2023.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Food Server
Sharis Pie & Shakes
2020.12 - 2023.06
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Floral Clerk
Safeway
2020.11 - 2020.12
- Set up and broke down holiday and seasonal displays.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
Babysitter
N/A
2012.12 - 2020.01
- Coordinated different types of activities to enhance physical and intellectual development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered top-notch care to several children at once, ranging in age from 6 months to 12 years.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Cafeteria Worker
Creekside Middle School
2011.09 - 2013.05
- Cleaned and sanitized surfaces, tools, and equipment.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Provided exemplary service to students, staff, and visitors.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Served hundreds of nutritious meals daily to students in middle school.
Education
Bachelor of Science - Psychology
University of California, Davis
Davis, CA05.2026
Associate of Science - Psychology
Chabot College
Hayward, CA05.2024
High School Diploma -
Castro Valley High School
Castro Valley, CA05.2017
Skills
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Age Verification
- Food and Beverage Service
- Restaurant Operation
- Price Memorization
- Transactions and Cash Handling
- Guest Accommodations
- Customer Preferences
- Time management
- Problem-solving
- Communication skills
- Self motivated
- Adaptive and creative
- Customer service
- Following directions
- Team Player
- Cool Under Pressure
Accomplishments
- Consistently at top of server leaderboard in selling addons
- 4.0 GPA
- Team leader in the 2015 Walk to End Alzheimer's
- Raised and lead a fundraiser making 600 dollars for the 2011 Tōhoku earthquake and tsunami
- Raised money for Animal clean up after the Deepwater Horizon oil spill
Certification
- Certified Food Handler 2022-2025
- Certified Alcohol Server 2022-2025
Timeline
Server
Olive Garden Restaurant
2023.08 - Current
Restaurant Food Server
Sharis Pie & Shakes
2020.12 - 2023.06
Floral Clerk
Safeway
2020.11 - 2020.12
Babysitter
N/A
2012.12 - 2020.01
Cafeteria Worker
Creekside Middle School
2011.09 - 2013.05
Bachelor of Science - Psychology
University of California, Davis
Associate of Science - Psychology
Chabot College
High School Diploma -
Castro Valley High School
- Certified Food Handler 2022-2025
- Certified Alcohol Server 2022-2025
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