Hannah Bruschi
San Luis Obispo
Summary
Licensed Small Group Employee Benefits Account Manager with 4+ years of experience managing benefits, renewals, and claims. Known for delivering high-quality client service, resolving complex issues, and building strong relationships with carriers and HR teams. Eager to expand expertise in benefits strategy and take on increased responsibility in account management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Maniaci Insurance Services
06.2021 - Current
- Manage a portfolio of 80+ small to mid-size groups, delivering tailored employee benefits solutions that drive client retention and enhance overall satisfaction.
- Lead annual renewals and strategic plan reviews, analyzing coverage options, negotiating with carriers, and presenting clear, data-driven recommendations that align with client goals and budgets.
- Serve as the primary point of contact for HR teams and employees, resolving eligibility, billing, claims, and plan change inquiries with a high level of responsiveness and service.
- Partner with insurance carriers to resolve complex claims, billing discrepancies, and escalations, ensuring timely resolution and minimizing client disruption.
- Prepare and submit comprehensive appeals for denied claims, successfully advocating for clients and maximizing reimbursement outcomes.
- Collaborate cross-functionally with sales teams to ensure seamless onboarding and ongoing service, aligning client expectations with internal processes.
- Conduct monthly audits of rates, plan configurations, and demographic data, ensuring accuracy and proactively preventing billing and compliance issues.
- Identify and implement process improvements across renewals, enrollments, and reporting, increasing efficiency and reducing administrative errors.
- Train and mentor new hires on benefits administration, carrier processes, and internal systems, strengthening team performance and consistency.
Insurance Verifier
Sierra Vista Regional Medical Center
05.2018 - 05.2021
- Managed high-volume patient intake and insurance verification for emergency, outpatient imaging, and surgical admissions across multiple departments.
- Verified insurance eligibility, benefits, and coverage details, providing accurate cost estimates and ensuring patients had a clear understanding of financial responsibility.
- Coordinated communication between patients, providers, and clinical staff, ensuring seamless scheduling, documentation accuracy, and efficient workflow.
- Maintained accurate records of admissions and discharges, reconciling daily hospital census reports and ensuring data integrity through detailed manual tracking.
Skills
Customer service
Communication
Client retention
Benefits management
Enrollment coordination
Appeals & Denial resolution
Plan analysis
Regulatory compliance
Vendor management
HR liaison
Microsoft Office Suite
Benefit Platforms:
Employee Navigator, Rippling, Ease, & Gusto
Certification
Active California Accident & Health or Sickness License
Completion of Medical Assistant Program and License
Completion of Medical Assistant Program and License
Timeline
Account Manager
Maniaci Insurance Services
06.2021 - Current
Insurance Verifier
Sierra Vista Regional Medical Center
05.2018 - 05.2021