Hannah Bilodeau
Port Alberni,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service, Supervisor
Canadian Tire
Port Alberni, BC
05.2017 - 08.2023
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computed balances, totals or commissions to support accounting team.
Child Care Provider
Varies
Port Alberni, BC
01.2010 - 01.2023
- Organized educational games and activities to help children learn numbers, colors, shapes, letters, and other basic skills.
- Developed positive relationships with parents and guardians of the children in care.
- Helped with mealtime preparation including setting tables, serving meals, washing dishes.
- Encouraged creativity through art projects like drawing and painting.
- Demonstrated patience when dealing with challenging behaviors from young children.
Hostess
Red Robin
Port Alberni, BC
01.2020 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Server and Cashier
Cecilia’s Café
Port Alberni, BC
04.2013 - 01.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Bachelor of Arts - Psychology
Vancouver Island University
Nanaimo, BC04.2025
Associate of Arts - Psychology
Camosun College
Victoria, BC04.2020
High School Diploma -
Alberni District Secondary School
Port Alberni, BC06.2017
Skills
- Handling Escalations
- Policy Enforcement
- Problem-Solving
- Team Building and Leadership
- Delegating Work
Certification
- Serving it Right
- Food Safe
- Pesticide Dispenser Certificate
- Occupational Level 1 First Aid
Volunteer Experience
- RCMP Community Policing, Distracted driving watch, speed watch, crime watch, Youth Drug Reduction education
- Alberni Valley Hockey Association, Selling raffle tickets, score clock, penalty box, timekeeper
- Alberni Valley Excellence Awards, Seating guests, serving food, clearing tables
References
- Erin Weaver, Canadian Tire General Manager, (250) 480-8045
- Johanna Engelbrecht, Canadian Tire Cashier Manager, (250) 720-0085
Timeline
Hostess
Red Robin
01.2020 - 03.2020
Customer Service, Supervisor
Canadian Tire
05.2017 - 08.2023
Server and Cashier
Cecilia’s Café
04.2013 - 01.2015
Child Care Provider
Varies
01.2010 - 01.2023
Bachelor of Arts - Psychology
Vancouver Island University
Associate of Arts - Psychology
Camosun College
High School Diploma -
Alberni District Secondary School
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