Hannah Bigg
Fernie
Summary
Well presented Food and Beverage Attendant bringing talents in friendly customer service, multitasking, and creating a positive team environment. Punctual and responsible individual familiar with kitchen operations and food and hygiene safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
The Paradise Hotel & Resort
04.2022 - 06.2023
- On boarded and delivered exceptional client service to 150 customers per shift during peak times.
Managed POS and CRM system and entered 200+ orders per shift with zero errors. Helped train 10+ staff members to use technical system. - Resolved customer complaints in a professional manner.
- Maintained highest standards for beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Food and Beverage Server
The Paradise Hotel & Resort
12.2018 - 04.2022
- Maintained dining areas to maximize customer experience.
- Responsible for multiple sections of the restaurant during dining, took orders and delivered food with 0 errors.
- Provided exceptional service that reflected restaurant standards and core values.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Food and Beverage Server (winter Season 22 and 23)
Perisher Manor Hotel
06.2022 - 10.2022
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Employers incredibly satisfied with my performance and invited me for the following season.
Cafe All Rounder
The Golden Orb Cafe
06.2021 - 08.2021
- My family owned cafe.
- Assisted for 2-3 months in the opening stages of the cafe.
- Hired and trained multiple staff in all aspects of the cafe, including the Square system.
- Ordered and managed stock.
- Managed bank account and paid invoices.
- Performed budget management tasks such as monitoring sales, comparing daily takings, and costings (using MS Excel).
Retail Manager
Aatuti Art
12.2019 - 04.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Supervised receiving and stockroom activities to identify opportunities with inventory.
- Implemented sales and shelving strategies to achieve and surpass revenue targets.
- Placed reorders and followed up on pending orders to meet customer demand.
Education
Bachelor of Technology - Secondary Education (currently Deferred)
Southern Cross University
Lismore 2022
Skills
- Organization and Efficiency
- Competent using Guest Centrix
- Customer Complaint Resolution
- Multitasking and Prioritization
- Customer Service-Oriented
- Positive Attitude and Energetic
Certification
- Certificate II in Hospitality, TAFE NSW - 2018
- Statement of Attainment in Food Safety & Handling, TAFE NSW - 2018
- Responsible Service of Alcohol, Nationally recognised training Australia - 2022
- Serving it Right BC - 2023
References
Sandy Williamson
General Manager of Paradise Hotel & Resort
gm@paradisehotelnorfolk.com
+672322177
Susan Hale
Head of English Department
Norfolk Island Central School
susan.j.hale@det.nsw.edu.au
Timeline
Food and Beverage Server (winter Season 22 and 23)
Perisher Manor Hotel
06.2022 - 10.2022
Food and Beverage Manager
The Paradise Hotel & Resort
04.2022 - 06.2023
Cafe All Rounder
The Golden Orb Cafe
06.2021 - 08.2021
Retail Manager
Aatuti Art
12.2019 - 04.2022
Food and Beverage Server
The Paradise Hotel & Resort
12.2018 - 04.2022
Bachelor of Technology - Secondary Education (currently Deferred)
Southern Cross University
- Certificate II in Hospitality, TAFE NSW - 2018
- Statement of Attainment in Food Safety & Handling, TAFE NSW - 2018
- Responsible Service of Alcohol, Nationally recognised training Australia - 2022
- Serving it Right BC - 2023
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