Hannah Benson
Edmonton,AB
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
4
4
years of professional experience
Work History
Sales Associate
Vapify
Edmonton, AB
06.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Esso 7/eleven
Edmonton, AB
04.2020 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased purchase amounts by cross-selling with similar products.
- Obtained signatures for financial documents and internal and external invoices.
Cashier
Popeyes
edmonton, AB
12.2019 - 04.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Seasonal Delivery Helper
Ups
Edmonton, AB
10.2019 - 12.2019
- Handled merchandise in accordance with product handling standards.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Delivered items to customers and presented invoices for payments.
- Coordinated parcel delivery using strong time management skills.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Quickly responded to customer inquiries to improve business relationships.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Sorted parcels according to delivery route.
- Scanned inbound and outbound packages to sort for destination.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Obtained official signatures and required payments for different types of deliveries.
Education
High School Diploma -
W.P. Wagner School
Edmonton, AB06.2019
Skills
- Sales Development
- Business Development
- Client Account Management
- Contract Preparation
- Upselling
- Inventory Control
- Product Sales
- Order Processing
- Payment Processing
- Promotional Support
- Documentation and Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Vapify
06.2023 - Current
Sales Associate
Esso 7/eleven
04.2020 - Current
Cashier
Popeyes
12.2019 - 04.2020
Seasonal Delivery Helper
Ups
10.2019 - 12.2019
High School Diploma -
W.P. Wagner School
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