Bilingual professional with expertise in early childhood education and customer service. Proven ability to maintain accurate records, manage schedules, and support daily operations effectively. Recognized for adaptability and integrity, fostering positive working relationships in diverse environments.
Monitored employee productivity, delivering constructive feedback and coaching.
Ensured compliance with company policies and communication objectives.
Conducted monthly inventory checks to maintain adequate stock levels.
Facilitated open communication between upper management and staff as a liaison.
Provided exceptional customer service during face-to-face interactions and phone conversations.
Exceeded customer satisfaction by developing innovative solutions to challenges.
Assisted visitors with information about park facilities and activities.
Monitored park areas for safety hazards and reported issues promptly.
Set up and managed recreational equipment for events and activities.
Collaborated with team members to ensure smooth daily operations.
Enforced park rules and regulations to ensure visitor compliance.
Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
Set up and tore down rental areas for specific uses and events, opened buildings and grounds, monitored events during guest use and prepared and sold concession items.
Collected park entrance fees, issued permits and accounted for money collected.
Operated cash registers when selling tickets or merchandise at the entrance booth.
Provided support during peak seasons by working extended hours or additional shifts.
Communicated effectively with co-workers in order to coordinate daily tasks efficiently.
Early Childhood Educator
Catholic & Public School Boards
Cornwall, Canada
03.2021 - Current
Maintained well-controlled classrooms by clearly outlining standards, and reinforcing positive behaviors.
Observed children to identify individuals in need of additional support, and developed strategies to improve assistance.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Consulted with parents to build and maintain positive support networks, and support continuing education strategies.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Instructed students on interpersonal skills and basic emotional communication.
Taught students basic academic, behavioral, and social skills.
Replacement Teacher
Catholic & Public School Boards
Cornwall, Canada
03.2021 - Current
Supervised students on field trips for safety and proper behavior etiquette.
Adapted teaching strategies to meet individual student needs and learning styles.
Delivered engaging lessons across various subjects to diverse student groups.
Performed administrative tasks such as grading papers or updating attendance records.
Education
Early Childhood Education -
Saint Lawrence College
Cornwall, ON
04.2020
French Catholic High School -
École Secondaire La Citadelle
Cornwall, ON
06.2018
Skills
Bilingual
Adaptability
Integrity
Reliability
Punctuality
Team collaboration
Organizational skills
Problem solving
Effective communication
Certification
Certified RECE, 2020 - Present
CPR/ First Aid
Police Check upon request
Proficient in Star POS for payment processing, sales tracking, and customer transactions
Experienced with Campspot for reservation management, scheduling, and client communications
Volunteer Experience
Spaghetti Dinner Fundraiser, 2022, Worked in kitchen to prepare food., Handed out tickets and seated guests.
Big Brothers / Big Sisters, 2014 - 2016, Helped paint and prepare the new location., Assisted in activities such as pumpkin carving, Calypso trip, movie night.
Nativity Guards, 2010 - 2016, Taught musical instruments to kids and adults., Facilitated drill techniques for new recruits.
Agapè Centre, 2011 - 2012, Organized food baskets for the food bank., Helped with gardening.