HANNAH BARTHOLOMEW JAMES

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

•Greeted guests upon arrival with warmth and professionalism, providing a positive first impression of the hotel.

•Managed incoming calls and inquiries, directing them to the appropriate departments or staff members.

•Addressed guest concerns and requests promptly and courteously, striving to exceed expectations.

•Coordinated with housekeeping and maintenance teams to ensure rooms were prepared and maintained to high standards for guest satisfaction.

•Provided information to guests about hotel facilities, services, and local attractions, enhancing their overall experience.

•Maintained a clean and organized reception area, including desk and lobby, to create a welcoming environment for guests.