HANNAH AUSTIN
San Jose
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
8
8
years of professional experience
Work History
Store Supervisor
LEGO Brand Retail
11.2023 - Current
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Inspected store displays regularly to ensure they were clean, organized and up-to-date.
- Executed store opening and closing procedures to facilitate daily operations.
- Monitored store operations including cash handling, customer service standards and security protocols.
- Developed and maintained effective relationships with customers, staff and management.
Sales Associate
LEGO Brand Retail
05.2022 - 11.2023
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
Specialty Sales Consultant
Target
11.2021 - 05.2022
- Ensure customer satisfaction on sales floor
- Manage time in efficient manner
- Engaging in a wide range of tasks throughout the store
- Adhering to processes that require strict attention to detail
- Organizing shelves to ensure tidy appearance
Data Analyst Intern
Community Benchmark
06.2017 - 10.2021
- Analyzed large amount of data
- Created custom visuals and graphs for presentations to clients
- Developed custom business statistics reports
- Assisted in database cleansing and management
- Automated tedious tasks
Education
Bachelor of Science - Computer Engineering
San José State University
12-2027
Skills
- Good communication
- Excellent teacher
- Schedule coordination
- Staff supervision
- Ability to work under pressure
- Quick learner
- Leadership skills
- Sales floor oversight
- Documentation and reporting
- Delegating work
Timeline
Store Supervisor
LEGO Brand Retail
11.2023 - Current
Sales Associate
LEGO Brand Retail
05.2022 - 11.2023
Specialty Sales Consultant
Target
11.2021 - 05.2022
Data Analyst Intern
Community Benchmark
06.2017 - 10.2021
Bachelor of Science - Computer Engineering
San José State University