Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Arthurs

Canmore,Canada

Summary

Detail-oriented and highly organized, I excel at managing complex operations and fostering strong partnerships to deliver exceptional guest experiences. With a proactive approach and strong communication skills, I effectively coordinate teams and solve challenges in fast-paced, dynamic environments. I’m passionate about supporting seamless, memorable travel experiences that align with both business goals and customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations & Sales Coordinator (Contract)

Explore Banff Tours & Transfers
Canmore, AB
05.2025 - 10.2025
  • Coordinated daily logistics for guided tours, hikes, and private transfers across multiple locations, ensuring timely and seamless operations.
  • Managed reservations and scheduling using online booking systems; communicated effectively with guests, guides, and transportation teams.
  • Delivered personalized customer service via phone, email, and booking platforms, tailoring itineraries based on client preferences and fitness levels.
  • Built and maintained partnerships with hotels, tour operators, and local businesses through proactive outreach to increase referrals, bookings, and brand visibility within the tourism community.

Assistant Tourism and Marketing Manager

Alpine Helicopters
Canmore, AB
09.2023 - 11.2024
  • Managed day-to-day scheduling of helicopter tours at multiple base locations, working closely with ground crews, pilots, and front-line staff to ensure safe, on-time operations in a fast-paced, weather-sensitive environment.
  • Served as a key liaison between departments to support smooth workflows and high service standards under dynamic conditions.
  • Led outreach and relationship management with DMOs, hotels, and tourism partners; represented the company at industry events.
  • Negotiated and maintained contracts with major tour operators, driving growth and sustaining high booking volumes.
  • Oversaw the management of the gift shop and base inventory, including stock monitoring, purchasing, and efficient organization.

Tourism Coordinator

Alpine Helicopters
Canmore, AB
05.2023 - 09.2023
  • Coordinated daily tourism operations, ensuring a seamless guest experience by assisting with reservations, inquiries, and communications.
  • Supported the creation of marketing materials and social media content.
  • Managed administrative tasks, including conducting sales reconciliations, inventory management, approving donation requests, and maintaining and updating company documents.

GEC Educator & Wellness Team Lead

Lululemon
Remote
10.2022 - 05.2023
  • Efficiently navigated multiple programs and applications to deliver timely and accurate responses, demonstrating strong technical skills and adaptability in a fast-paced environment.
  • Provided exceptional guest experiences by promptly and empathetically resolving inquiries and concerns through phone, email, and live chat, enhancing customer satisfaction and loyalty.
  • Developed and implemented initiatives to promote employee well-being, engaging employees and enhancing their mental health, contributing to a positive and productive workplace culture.

Visitor Information Counsellor

Nelson and District Chamber of Commerce
Nelson, BC
05.2022 - 08.2022
  • Identified and addressed visitor information needs, providing accurate recommendations on local products and activities through social media, phone, email, and in-person interactions.
  • Maintained and updated social media and marketing materials to promote regional attractions and events.
  • Supported the manager in completing end-of-month financial tasks.
  • Created, organized, and maintained files, records, and documents.

Education

Bachelor of Tourism Management -

Thompson Rivers University
Remote
06.2025

Tourism Studies Diploma -

Vancouver Island University
Nanaimo, BC
08.2022

Event Management Certificate -

Vancouver Island University
Nanaimo, BC
06.2022

Skills

  • Strong Project and Time Management
  • Effective Problem Solver
  • Collaborative and Personable
  • Proactive Communicator
  • Highly Organized with Attention to Detail
  • Positive and Solution-Oriented Attitude

Certification

Registered 200 hr Yoga Teacher Training

April 2023

Completed with Mynah School of Yoga (YA) certification, Calgary AB

Timeline

Operations & Sales Coordinator (Contract)

Explore Banff Tours & Transfers
05.2025 - 10.2025

Assistant Tourism and Marketing Manager

Alpine Helicopters
09.2023 - 11.2024

Tourism Coordinator

Alpine Helicopters
05.2023 - 09.2023

GEC Educator & Wellness Team Lead

Lululemon
10.2022 - 05.2023

Visitor Information Counsellor

Nelson and District Chamber of Commerce
05.2022 - 08.2022

Bachelor of Tourism Management -

Thompson Rivers University

Tourism Studies Diploma -

Vancouver Island University

Event Management Certificate -

Vancouver Island University

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