Hannah Arial
Langley,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Representative
Medpro Respiratory Care
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Utilized excell spreadsheets
- Answered phone calls, relayed messages, scanned documents and completed data entry.
- Coordinated maintenance of medical equipment, ensuring no disruptions in patient care.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Administrative Assistant
Altig Insurance
04.2022 - 09.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filling systems.
- Delivered excellent customer service through prompt responses to client inquires, addressing concerns effectively and building strong relationships.
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
Freelance Makeup Artist
Self Employed
04.2020 - 04.2022
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Demonstrated and explained use of different beauty products to educate customers.
Landscape Foreman
ALS Landscaping
03.2016 - 04.2022
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
Education
High School Diploma -
Lord Tweedsmuir Secondary
Surrey, BC06-2013
Skills
- Outbound calling
- Complaint handling
- Customer focus
- Call center experience
- File management
- Client relations
- Meeting deadlines
- Order processing
Languages
English
Professional Working
Dental Receptionist Certificate
Completed Dental Reception program (2021)
Certification
Completed Serving it right course (2024)
Timeline
Client Service Representative
Medpro Respiratory Care
01.2025 - Current
Administrative Assistant
Altig Insurance
04.2022 - 09.2024
Freelance Makeup Artist
Self Employed
04.2020 - 04.2022
Landscape Foreman
ALS Landscaping
03.2016 - 04.2022
High School Diploma -
Lord Tweedsmuir Secondary
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