Hannah Arcega
Roseville
Summary
Dynamic and results-driven professional with extensive experience at Costco, excelling in member service and workflow management. Proven track record in training and mentoring staff, enhancing team performance, and improving customer satisfaction. Skilled in cash register operation and adept at resolving complaints, fostering a positive shopping experience.
Overview
14
14
years of professional experience
Work History
Front End Supervisor
Costco
11.2023 - Current
- Supervised daily operations, ensuring compliance with safety standards and operational procedures.
- Trained new staff on workflow processes, enhancing team efficiency and performance.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Conducted comprehensive interviews and assessments to evaluate candidate qualifications and fit.
- Facilitated onboarding programs, ensuring new hires integrated smoothly into company culture.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Assistant Front End Manager
Costco
06.2024 - 06.2024
- Led front-end team to enhance customer service and operational efficiency.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored new staff on company policies, procedures, and best practices.
- Coordinated daily operations ensuring alignment with store goals and standards.
Cashier
Costco
05.2023 - 11.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers daily.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain organized merchandise displays, improving store aesthetics and accessibility.
- Maintained cleanliness and orderliness of checkout areas, promoting safety and efficiency during peak hours.
Membership Clerk
Costco
10.2019 - 05.2023
- Processed customer returns efficiently, ensuring compliance with company policies and procedures.
- Managed cash transactions accurately, minimizing discrepancies during end-of-day reconciliations.
- Assisted customers with inquiries regarding return policies, enhancing overall customer satisfaction.
Membership Clerk
Costco
11.2017 - 10.2019
- Processed membership applications, ensuring compliance with company policies and procedures.
- Assisted members with inquiries, providing exceptional customer service to enhance satisfaction.
- Managed membership renewals, maintaining accurate records and timely notifications for members.
- Collaborated with team members to streamline registration processes, improving efficiency and reducing wait times.
Food Service Assistant
Costco
06.2011 - 11.2017
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of food service areas to ensure compliance with health standards.
- Operated kitchen equipment efficiently, contributing to timely meal preparation and service delivery.
- Collaborated with team members to optimize workflow and improve service speed during peak hours.
Education
Vallejo High School
Vallejo, CASkills
- Member service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Employee motivation
- Training and mentoring
- Refunds processing
- Handling complaints
Timeline
Assistant Front End Manager
Costco
06.2024 - 06.2024
Front End Supervisor
Costco
11.2023 - Current
Cashier
Costco
05.2023 - 11.2023
Membership Clerk
Costco
10.2019 - 05.2023
Membership Clerk
Costco
11.2017 - 10.2019
Food Service Assistant
Costco
06.2011 - 11.2017
Vallejo High School
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