HANNAH ANDERSON
Peterborough/Bowmanville,Ontario
Summary
Hoping to become a Hairstyling Apprentice so that I can start my career on the right foot.
With 5 years of diverse customer service experience. Including roles at Starbucks, Morellos Independent and One Fine Food showcasing strong organizational and conflict resolution skills. Proficient in managing high-volume customer interactions, ensuring detailed attention to customer needs and service quality. Eager to apply meticulous customer support and organizational skills to excel in the hair environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Hostess
One Fine Food
04.2022 - 09.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Customer Service Associate
Morellos Independent
02.2021 - 07.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
- Followed policies and procedures to meet or exceed established performance requirements
- Educated customers on special pricing opportunities and company offerings
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Cashier
Morellos Independent
10.2019 - 07.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to customers using active listening and engagement skills.
Education
High School Diploma -
St Peters Secondary School
Peterborough, ONHairstyling -
Fleming College
Peterborough04.2026
Bachelor of Arts in Business Administration -
Trent University
Peterborough, ON04.2026
Skills
- Bubbly
- Outgoing
- Team Player
- Independent Worker
- Strong problem solving skills
- Own Transportation, G driver
- Excellent Customer Service Skills
- Good Communication Skills
- Trustworthy
- Leadership Experience
- Active listener
- Speedy and efficient
- Planning & organizing
- Customer Support
- Safety regulations
Languages
English
Full Professional
Accomplishments
- Honour Roll in Highschool
- Went to University for 1 year
- Has won many awards in competitive dance and cheerleading
Timeline
Barista
Starbucks
07.2022 - Current
Hostess
One Fine Food
04.2022 - 09.2022
Customer Service Associate
Morellos Independent
02.2021 - 07.2022
Cashier
Morellos Independent
10.2019 - 07.2022
High School Diploma -
St Peters Secondary School
Hairstyling -
Fleming College
Bachelor of Arts in Business Administration -
Trent University