Hannah Amaral-Lemus

Developed excellent customer service and communication skills in fast-paced retail environment. Skilled in problem-solving and managing customer interactions efficiently. Looking to transition into new field where these transferable skills can be effectively applied and further developed.

• The Ministry of Labour, Training and Skills Development Certificate, London June 2023
• Standard First Aid - CPR C - AED Blended, London Apr 2023
• Worker Health & Safety Awareness Certificate, London Sept 2022
• Personal Protective Equipment Certificate, London Sept 2022
• Leadership Certificate, London Sept 2022
• Customer Service Certificate, London Sept 2022

• Responding to customer inquiries, and requests and handling issues calmly and effectively
• Stocking items, recording and labeling products, and setting up workstations daily
• Experience handling cash and processing payments
• Building relationships with customers and gaining new and repeat business
• Greeting customers and promoting sales and special events
• Locating items and merchandise for customers based on their needs
• Supporting team members and assisting them with completing tasks when needed
• Sort and process incoming mail.
• Scan mail documents and send them to appropriate departments.