Hannah Aguirre
Kelowna,BC
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Records Clerk
Heritage Christian Online School
02.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as photocopying, scanning, and ordering/stocking office supplies.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally through email/phone.
- Ensured accurate record-keeping through diligent maintenance of digital databases and physical files.
- Tracked important information in Google, Word, and Excel spreadsheets and ran reports or generated graphs using data.
- Facilitating criminal record checks for vendors
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests.
- Supervising registrar assistants
- Maintained confidentiality when handling sensitive information, adhering to company policies and procedures at all times.
- Continuously learning and obtaining knowledge about the organization to better assist customers.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Optometrist assistant/receptionist
Sea to Sky Optometry - Dr. Mindy Blumberg
09.2022 - 11.2022
- Full-time
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Appointment check in / check out
- Intake forms
- Operating medical equipment to take retinal photos, measurements of the cornea
- Medical charting
- Helping with optometrist on demand appointments
Lifeguard
Lillooet Rec Center
05.2022 - 10.2022
- Part-time
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Pool maintenance
- Planning work schedules
- Maintaining good communication between co-workers
- As well as a safe and pleasant facility for guests
Student Volunteer
11.2021 - 04.2022
- Medical outreach
- Teaching English as a second language
- Renovations (painting, sanding, cleaning, roof repair, etc.)
- Public speaking
- Working with children
Lifeguard/Swim Instructor
Meadow Park Sports Centre
12.2020 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Created lesson plans, led out, and wrote evaluations for Red Cross swimming lessons for a variety of ages
- Periodically responsible for opening the pool facility and ensuring opening tasks were completed in a timely manner
- Light pool maintenance: water tests, cleaning skimmers, hosing deck, wiping windows, towel laundry etc
- Assisted in a number of First Aid situations
Summer Program Participant
07.2020 - 07.2020
- Worked in a variety of community projects including farm work and making cosmetic improvements in Lytton's main business area
- Wrote and recorded health presentation videos for youtube
Education
Grade 12 -
Abeka Academy
Florida, USA09.2021
Skills
- Responsible
- Focused
- Customer service
- Mature
- Appointment scheduling
- Punctual
- Data entry
- Self-Motivated
- Record keeping
- Creative
- Office administration
- Fast Learner
- Microsoft Excel
- Team Player
- Time management
- Adaptive
- Conflict resolution
- Compassionate
- Information tracking
- Organized
- Confidentiality maintenance
- Easy going
- Good PR
Personal Information
- Hobbies: Backpacking/camping, Horseback riding, Triathlon, Event decorating, Traveling, Working with children, Helping people
- Date of Birth: 10/24/03
Languages
Spanish
Professional Working
Certification
WorkSafe BC
OFA 2 (Occupational First Aid Intermediate)
Incident Investigation
LifeSaving Society
National Lifeguard
Standard First Aid -CPR C
Swim Instructor
ACHIEVE Centre for leadership
-How to Use Email Effectively
-Essential Workplace Skill/How to Excel at Work
-Managing Difficult Phone Calls
-Respectful Workplace/Strategies for a Healthy Environment
Timeline
Receptionist/Records Clerk
Heritage Christian Online School
02.2023 - Current
Optometrist assistant/receptionist
Sea to Sky Optometry - Dr. Mindy Blumberg
09.2022 - 11.2022
Lifeguard
Lillooet Rec Center
05.2022 - 10.2022
Student Volunteer
11.2021 - 04.2022
Lifeguard/Swim Instructor
Meadow Park Sports Centre
12.2020 - 10.2021
Summer Program Participant
07.2020 - 07.2020
Grade 12 -
Abeka Academy
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