HANNAH ADEOYE-OLOBAYO
CALGARY,ALBERTA
Summary
Compassionate and dedicated client service professional providing high-quality care and excellent support to clients in various settings, with a strong background in customer service. Possessing excellent communication skills, customer service, interpersonal and problem-solving skills. Highly dedicated to career growth and help organizations achieve desired goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SPICE AND ICE LIMITED
01.2020 - 08.2024
- Helped customers understand services and products being offered
- Managed a large volume of inbound and out bound calls
- Sent out Emails as well as face to face interactions using friendly and helpful approach to resolve concerns
- Ability to think on my feet and resolve issues with customers
- Served as the voice and the face of the company with a customer-first business mentality
- Initiated High volume Sales when necessary to promote company’s product and services
- Kept accurate up to date records of client’s inquiries and solutions provided
- Ensured quality control policies and procedures to increase customer satisfaction
- Directed and supervised the team interfacing with customers
- Planned and directed the food service process for establishments and events ensuring 100% customer satisfaction
- Face to Face consultation with clients to book dates for food services on their special events including corporate events, weddings, birthdays and other special functions
- Ensured staff follow health, safety and sanitation practices and identify, remedy any violations immediately
Airport Customer Service Agent
Medview Airline Nigeria
08.2015 - 06.2019
- Provided exceptional airport service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Performed guest service task like service fee processing, issued tickets and changed reservation.
- Ensure and uphold exceptional guest service standard.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Troubleshooting: Assisted guests with disrupted flight and itinerary changes
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Follow all procedures to safely perform on time.(SPOT)
Service Manager
SPICE AND ICE LIMITED
08.2013 - 05.2015
- Actively managed relationship with clients and ensuring excellent client service delivery and resolution of enquires
- Supervised the daily operations of staff of the company while following health and safety guidelines
- Collaborated with other personnel to produce and modify menus and selections for clients' occasions
- Provided exceptional customer support, handling inquiries, resolving complaints, and ensuring customer satisfaction
- Developed strong relationships with clients by understanding their needs and providing tailored solutions
- Managed high-volume calls and emails, maintaining a positive and professional demeanor under pressure
- Recruited staff and oversaw staff training
Volunteer
11.2010 - 07.2013
- Observed and reported changes in the group I was assigned to
- Demonstrated flexibility to work as needed by the community
- Improved patient outlook and daily living with compassionate care
- Provided emotional support for patients in the group I was assigned to
Education
post graduate diploma - Business Administration And Management
Grace Polytechnic
Nigeria12-2020
Bachelor of Science - Public Relations and Advertising
Covenant University
Ota, Ogun State, Nigeria01.2010
Skills
- Excellence communication
- Compassionate care
- Time management and Organization
- Quality Customer Service
- Observation skills
- Problem solving
- Complaint resolution
- Service standard compliance
- Professional telephone demeanor
- Microsoft Office expertise
Certification
- Koinonia school of Ministry
- Bible foundation program
- First Aid and CPR AED
- First Aid for Opioid Poisoning
Timeline
Customer Service Representative
SPICE AND ICE LIMITED
01.2020 - 08.2024
Airport Customer Service Agent
Medview Airline Nigeria
08.2015 - 06.2019
Service Manager
SPICE AND ICE LIMITED
08.2013 - 05.2015
Volunteer
11.2010 - 07.2013
post graduate diploma - Business Administration And Management
Grace Polytechnic
Bachelor of Science - Public Relations and Advertising
Covenant University