Hannah Mahaney
Brigus,Canada
Summary
Efficiently and courteously managing front desk operations, leveraging excellent communication and organizational skills to seamlessly handle guest inquiries and administrative tasks. Proven track record of enhancing customer satisfaction and supporting team goals. Thrives in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fusion Fitness
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Computer/Microsoft Usage.
- Cleaning facility (sweep, mop, vacuum, etc)
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Home Support Worker
Coombs Compassionate Home Care Agency Inc.
12.2020 - 08.2021
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
Medical Device Reprocessing Technician
Eastern Health
10.2020 - 12.2020
- Maintained a high level of cleanliness in the reprocessing department for optimal infection control measures.
- Reduced risk of cross-contamination through diligent adherence to established protocols and guidelines for medical device reprocessing.
- Ensured compliance with regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
- Contributed to efficient surgical scheduling with accurate inventory management and prompt device availability.
- Assisted with quality assurance efforts by conducting regular audits of reprocessed devices to ensure adherence to established standards and guidelines.
- Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices.
Cashier
Canadian Tire Gas Bar
02.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Lottery Sales
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
ROBIN'S DONUT
08.2018 - 02.2019
- Drive thru
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
Assistant Funeral Director/Embalmer
Strathie's Funeral Home
06.2017 - 05.2018
- Assisted with marketing initiatives such as creating promotional materials for funeral home events, increasing community engagement and participation.
- Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
- Provided exceptional customer service by addressing inquiries or concerns in a timely and respectful manner, fostering an environment of trust and support for grieving families.
- Assisted families in selecting appropriate merchandise such as caskets or urns for their loved ones'' final resting place.
- Provided support to grieving families by coordinating grief counseling resources upon request.
- Assisted with transportation logistics for both deceased individuals and mourners attending services, ensuring punctuality and minimal stress on the day of the event.
- Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
- Managed inventory of supplies needed for funerals, ensuring adequate stock levels were maintained at all times.
- Collaborated with local clergy to ensure personalized and meaningful funeral services for grieving families.
- Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
- Coordinated with cemetery personnel to arrange burial sites, ensuring proper documentation was completed accurately and promptly.
Education
College - Mental Health And Addictions
Confederation College
05.2023
Secondary School - Medical Device Reprocessing
Academy Canada
St. John's, NL08.2020
College - Funeral Director And Embalmer
Keyin College
Grand Falls-Windsor, NL12.2017
High School Diploma -
Discovery Collegiate
Bonavista, NL06.2017
Skills
- Receptionist duties
- Problem-solving skills
- Verbal and written communication
- Oral and writing communication
- Sensitive information handling
- Confidentiality handling
- Bookkeeping
- Email and telephone decorum
- Filing and sorting
- Customer assistance and interaction
- Telephone Etiquette
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Dependability
- Customer Satisfaction
- Flexibility
- Detail Oriented
- Verbal Communication
- Microsoft Office proficiency
- Computer Literacy
- Professionalism
Certification
- First Aid, 07/20
- Occupational Health and Safety, 07/20
- Soft Tissue Back Injury Prevention, 07/20
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Fusion Fitness
08.2021 - Current
Home Support Worker
Coombs Compassionate Home Care Agency Inc.
12.2020 - 08.2021
Medical Device Reprocessing Technician
Eastern Health
10.2020 - 12.2020
Cashier
Canadian Tire Gas Bar
02.2019 - 04.2020
Cashier
ROBIN'S DONUT
08.2018 - 02.2019
Assistant Funeral Director/Embalmer
Strathie's Funeral Home
06.2017 - 05.2018
Secondary School - Medical Device Reprocessing
Academy Canada
- First Aid, 07/20
- Occupational Health and Safety, 07/20
- Soft Tissue Back Injury Prevention, 07/20
College - Mental Health And Addictions
Confederation College
College - Funeral Director And Embalmer
Keyin College
High School Diploma -
Discovery Collegiate
Similar Profiles
Sophia HuntSophia Hunt
Cleaned Workout Facility at Fusion FitnessCleaned Workout Facility at Fusion Fitness
Eric Matthew ConleeEric Matthew Conlee
Certified Personal Trainer at Fusion FitnessCertified Personal Trainer at Fusion Fitness
Ashraf AbuleilAshraf Abuleil
Group Fitness Coach at True Fusion Fitness StudioGroup Fitness Coach at True Fusion Fitness Studio