- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I participate in a variety of outdoor recreational activities
- Mindfulness Practices
- Gym Workouts
- Backpacking and Hiking
- I enjoy cooking for friends and family gatherings
Hannagh Flanagan
San Rafael
Summary
Dynamic professional with proven skills in customer service, conflict resolution, and active listening. Committed to providing emotional support and fostering strong client relationships to enhance overall satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Postpartum Doula
Self-employeed
San Francisco, CA
01.2022 - Current
- Provided continuous emotional and physical support throughout prenatal and postpartum periods.
- Educated clients on newborn care practices.
- Facilitated open communication between clients and healthcare providers to ensure informed decision-making.
- Developed personalized after birth plans aligned with client preferences and health considerations.
- Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
Customer Service Representative
Eflow
Ireland
10.2019 - 01.2022
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Managed high-volume customer interactions while maintaining quality service standards.
- Assisted in training new representatives on best practices and company policies.
- Developed comprehensive knowledge of product offerings to address customer needs effectively.
- Implemented process improvements that enhanced response times and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Biomedical Sciences
Galway Community College
Galway, Ireland09.2021
High School Diploma -
Dunmore Commuinty School
Galway, Ireland06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 30+ inbound calls per day, providing information and service to ensure customer satisfaction.
Certification
- Licensed Postpartum Doula
- Infant and Adult First Aid and CPR Training
- BioMedical Science Level 8, PLC
Interests
Timeline
Postpartum Doula
Self-employeed
01.2022 - Current
Customer Service Representative
Eflow
10.2019 - 01.2022
Biomedical Sciences
Galway Community College
High School Diploma -
Dunmore Commuinty School