Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Hanna Gabriella Galbraith

Toronto,ON

Summary

Hanna is a seasoned Hospitality Consultant trusted by leading Canadian brands like the Pompette Restaurant group (Michelin recognized and currently holds the number 1 rank for Cocktail Bar in all of Canada), The Ace (Two time Michelin awarded Farm to Table restaurant), other clients include Liberty Entertainment Group and ICONINK Restaurant Group.

Overview

5
5
years of professional experience

Work History

Hospitality & Events Consultant

Bar Pompette
06.2022 - Current
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

Hospitality & Menu Consultant

The Ace
04.2022 - Current
  • Streamlined kitchen operations through the creation of easy-to-follow recipes and efficient plating guidelines.
  • Conducted thorough market research for identifying emerging food trends, incorporating them into clients'' menus for increased appeal.
  • Optimized ingredient sourcing by establishing relationships with local suppliers, reducing costs without compromising quality.
  • Increased customer retention rates by consistently delivering exceptional menus that met or exceeded expectations.
  • Collaborated with chefs and culinary teams to design unique and delicious dishes that aligned with clients'' brand identities.
  • Implemented allergen-friendly options into restaurant menus, increasing accessibility for diners with dietary restrictions.
  • Trained restaurant staff on new menu items, ensuring seamless implementation and ongoing success.
  • Developed cost-effective menus that maintained high-quality standards while adhering to budget constraints.

Cafe Consultant

AM Coffee Studio
04.2022 - Current
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.

Junior Hospitality and Sales Associate

ICONINK RESTAURANT GROUP
08.2019 - 03.2020
  • Managed budgets efficiently, allocating resources strategically to maximize return on investment for clients'' marketing initiatives.
  • Represented company at community and business events to gain exposure to potential consumers.
  • Enhanced company reputation, securing new business opportunities through strategic networking events and industry conferences.
  • Initiated partnerships with TIFF (Toronto International Film Festival) and other large Canadian Corporations for hosting, catering and sponsorship opportunities.

Skills

  • Strong Team Development, Motivation and Training
  • Daily Operations Management
  • Planning and Execution of Marketing Events
  • Management of Business' Social Media
  • Self-motivated, self-policing, self-disciplined
  • Experience with wide variety of Restaurant Point of Sale Operating Systems
  • Extensive Background in Development, Implementation, and Training of Hospitality Industry Standard Operating Procedures and Systems of Operation
  • Outstanding at Multi-tasking
  • Excellent Oral and Written Communication Skills
  • Diplomatic, Non-reactionary Leader

Accomplishments

50 Best Bars in the World: Disaronno Highest New Entry Award 2023 (Bar Pompette), Number One in Canada with Canada's Best 100 (Bar Pompette), Michelin Recognition 2022 & 2023 (The Ace).

Timeline

Hospitality & Events Consultant

Bar Pompette
06.2022 - Current

Hospitality & Menu Consultant

The Ace
04.2022 - Current

Cafe Consultant

AM Coffee Studio
04.2022 - Current

Junior Hospitality and Sales Associate

ICONINK RESTAURANT GROUP
08.2019 - 03.2020

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Hanna Gabriella Galbraith