Hanna Camille Landerito
Daly City
Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
12
12
years of professional experience
Work History
Multi Purpose Clerk
Safeway
11.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
General Manager
Chipotle Mexican Grill
10.2014 - 05.2015
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Set clear expectations and created positive working environment for employees.
Apprentice General Manager
Chipotle Mexican Grill
07.2014 - 10.2014
- Gain an understanding of the job title and the work that follows as a General manager.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
Chipotle Mexican Grill
04.2014 - 07.2014
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Kitchen Manager
Chipotle Mexican Grill
01.2014 - 04.2014
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Crew Member
Chipotle Mexican Grill
08.2012 - 01.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Jose Rizal University, PH
Mandaluyong City, Philippines03.2001
Skills
- Bilingual, Fluent in English and Tagalog (Filipino)
- Social Perceptiveness
- Self-Directed
- Active Listening
- Multitasking Abilities
- Team Management
- Teamwork and Collaboration
- Staff Development
- Strategic Planning
- Customer Engagement
- Health Code Compliance
- Cash Register Operation
- Returns processing
- Payment Collection
Timeline
Multi Purpose Clerk
Safeway
11.2023 - 08.2024
General Manager
Chipotle Mexican Grill
10.2014 - 05.2015
Apprentice General Manager
Chipotle Mexican Grill
07.2014 - 10.2014
Service Manager
Chipotle Mexican Grill
04.2014 - 07.2014
Kitchen Manager
Chipotle Mexican Grill
01.2014 - 04.2014
Crew Member
Chipotle Mexican Grill
08.2012 - 01.2014
High School Diploma -
Jose Rizal University, PH
Similar Profiles
Madison CroweMadison Crowe
Pharmacy Technician at SafewayPharmacy Technician at Safeway
Daisy WYMANDaisy WYMAN
Person in Charge at SafewayPerson in Charge at Safeway
Samuel FioreSamuel Fiore
Courtesy Clerk at SafewayCourtesy Clerk at Safeway