Overview
Work History
Education
Timeline
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Hanna Volobuieva

15 Solidarity Way, Toronto,ON

Overview

7
7
years of professional experience

Work History

Integration Specialist

Geocomply
07.2023 - Current
  • Facilitate kickoff meetings and gather clients' requirements effectively.
  • Provide comprehensive support to clients throughout testing and launch phases.
  • Proactively address any issues, integration challenges, or compliance risks that may arise during the process.
  • Ensure that all deliverables meet the highest quality standards within specified launch dates.
  • Oversee the entire delivery process, ensuring smooth onboarding and hand-off to production release.
  • Collaborate with key stakeholders and Account Managers to deliver regular status updates on integration progress.
  • Act as a trusted advisor for both internal teams and external partners.
  • Prepare customer-facing reports summarizing integration status, security standards, and any current issues.
  • Maintain detailed records of all interactions, requirements, and actions taken for organizational-wide visibility and accountability.
  • Identify opportunities for process improvement and provide constructive feedback to enhance efficiency and effectiveness.

Technical Onboarding Specialist

GeoComply
08.2022 - 07.2023
  • Support clients through kickoff meetings, weekly calls, testing and launch.
  • Proactively work with key contacts to highlighting potential issues, integration problems, or compliance risks.
  • Maintain relationships with customer product/integration owners.
  • Maintain detailed records of conversations,requirements, and actions on each project for organizational-wide visibility.
  • Prepare customer-facing reports summarizing operator integration status, security standards, and provide examples of current issues.
  • Work with the Account Manager team to deliver periodic status updates on integration health to key stakeholders.

Technical Onboarding Specialist

GeoComply
11.2021 - 08.2022
  • Provide support to clients throughout project phases, including kickoff meetings, requirements gathering, testing, and launch.
  • Collaborate with key contacts to proactively identify and address potential issues, integration challenges, or compliance risks as they arise.
  • Cultivate and nurture relationships with customer product/integration owners to foster effective communication and collaboration.
  • Maintain comprehensive records of discussions, requirements, and actions taken on each project to ensure visibility and accountability across the organization.
  • Generate reports for clients summarizing integration progress, security standards, and providing relevant examples of ongoing issues.
  • Partner with the Account Manager team to deliver regular updates on integration status to key stakeholders, promoting transparency and alignment.

Customer Support Associate

GeoComply
06.2020 - 11.2021
  • Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing systems, Zendesk, Jira, and Slack.
  • Provide troubleshooting assistance to end-users for their various requests and issues.
  • Write articles and instructional guides for the Customer Support team's Confluence space, covering topics such as how-to guides, troubleshooting manuals, and procedural documentation.
  • Generate Kibana reports tailored to clients' needs, including archive data requests and geolocation user history.
  • Compile weekly and monthly reports and presentations for Customer Support reviews in Zendesk Reporting.
  • Create custom dashboards for the Account Management team in Zendesk Reporting.
  • Escalate incidents and issues to our Development and Technical Support teams.

Customer Support Engineer

Advanced Cash LTD
05.2017 - 05.2020
  • Promptly responding to Zendesk tickets and chats.
  • Escalating issues to the appropriate internal teams when necessary.
  • Providing troubleshooting of the issues.
  • Performing manual enrollment tasks.
  • Ensuring continuous communication with vendors, internal technical teams, and merchants to facilitate smooth operations and resolve issues efficiently.

B2B Agent

INFUSE Media
12.2016 - 05.2017
  • Engage in proactive outreach by contacting representatives of requested companies on behalf of the client, conducting surveys to gather necessary information.
  • Meticulously track and document all survey results.
  • Synthesize findings into clear and actionable reports for management review.

Lead Verification Specialist

INFUSE Media
10.2016 - 12.2016
  • Execution of Lead Generation initiatives (e.g. contact search, contact verification, competitors information search
  • Conduct thorough information verification utilizing a comparative analysis approach. This involves extracting initial data from the internal database and cross-referencing it through online research and phone inquiries.
  • Ensure the accuracy and currency of data by consistently updating the internal database, thereby facilitating informed decision-making and efficient operations.

Education

Master`s Degree in English Language And Literature - Humanities

Skovoroda Kharkiv National Pedagogical University
Kharkiv, Ukraine
06.2016

Bachelor of Philology - Humanities

Skovoroda Kharkiv National Pedagogical University
Kharkiv, Ukraine
07.2015

Timeline

Integration Specialist

Geocomply
07.2023 - Current

Technical Onboarding Specialist

GeoComply
08.2022 - 07.2023

Technical Onboarding Specialist

GeoComply
11.2021 - 08.2022

Customer Support Associate

GeoComply
06.2020 - 11.2021

Customer Support Engineer

Advanced Cash LTD
05.2017 - 05.2020

B2B Agent

INFUSE Media
12.2016 - 05.2017

Lead Verification Specialist

INFUSE Media
10.2016 - 12.2016

Master`s Degree in English Language And Literature - Humanities

Skovoroda Kharkiv National Pedagogical University

Bachelor of Philology - Humanities

Skovoroda Kharkiv National Pedagogical University

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Hanna Volobuieva