Hanna Tannous
Corona
Summary
Dedicated professional with strong customer service skills and conflict resolution expertise. Proven ability to enhance operational efficiency through effective inventory management and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shiftlead/Barista
Starbucks
Corona
2016.09 - 2026.02
- Coached and trained employees, managing daily assignments to enhance operational efficiency.
- Handled customer inquiries and resolved issues promptly during each shift.
- Maintained cleanliness and organization of work areas and equipment.
- Monitored product quality to uphold company standards throughout shifts.
- Performed opening and closing procedures, including setting alarm systems and counting money.
- Supported inventory management by restocking supplies as needed.
- Communicated effectively with team members to improve workflow efficiency.
- Followed safety protocols to ensure a secure work environment.
Server
Benihana
Arcadia
2017.08 - 2019.01
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food and beverage preparation and service to guests.
- Maintained cleanliness of dining areas and kitchen spaces.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed guest orders using point-of-sale systems accurately.
- Handled guest inquiries and resolved complaints promptly.
- Ensured compliance with health and safety regulations consistently.
- Communicated effectively with kitchen staff regarding allergies or special requests.
Education
Associate of Science - Music Production
Los Angeles Film School
Los Angeles, CA2020-08
Skills
- Customer service and support
- Food safety and handling
- Inventory management
- Time management
- Attention to detail
- Conflict resolution
- Point-of-sale systems
- Order accuracy
- Problem solving
- Upselling techniques
- Workflow optimization
- Cleanliness standards
- Positive guest interactions
- Task prioritization
Certification
Riverside County Food Handler Certificate
Timeline
Server
Benihana
2017.08 - 2019.01
Shiftlead/Barista
Starbucks
2016.09 - 2026.02
Associate of Science - Music Production
Los Angeles Film School