Hanna Sonio
Kelowna,BC
Summary
A five-year licensed nurse with expertise in treatment planning, medication administration, and patient assessment is a priceless asset to any team. As a virtual assistant in the healthcare sector, I schedule appointments, handle electronic health data, and provide administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ESL Online English Teacher
Online English Acadsoc
- Tutor for Chinese students/professionals
- Focused instruction on grammar and authentic conversation using interactive techniques to achieve progress
- Developed curriculum for English language courses and provided instruction to students of all ages and levels of proficiency in a virtual setting
- Fostered positive relationships with students by providing timely feedback on assignments and responding promptly to inquiries
- Utilized technology to enhance ESL students' learning.
Healthcare Virtual Assistant
Keys Pediatrics (HelloRache)
03.2019 - 07.2023
- Medical scribing and medical transcription for in-office patient encounters
- Also includes chart preparation
- Live Charting
- Experience a hands-on training while you join the exam room and live-chart the patient's visit in real time
- Medical transcription, prior authorization, insurance verification, lab and medical referrals and prescription refills
- Utilized Electronic Medical Records (EMR) such as Practice Fusion, Athena Health and eClinicalWorks to maintain, update and record relevant medical procedures in the database to update patient records
- Provided administrative support to ensure efficient operation of the office
- Handled confidential information with discretion which is in compliance with HIPAA standards.
Outbound Sales Rep
Versatel Marketing
11.2018 - 02.2019
- Product marketing through outbound calls to potential clients
- Utilized persuasive communication techniques to convert prospects into paying customers
- Resolved customer inquiries promptly, accurately, and professionally via telephone or email.
Registered Nurse Volunteer
Negros Oriental Provincial Hospital
05.2014 - 12.2016
- Preparing patients for OPD consults and concentrating on animal bites treatment
- Ensured a safe environment for all patients by following infection control protocols
- Performed vital signs checks such as temperature, pulse rate, respiration rate, blood pressure and oxygen saturation levels
- Maintained accurate records of patient progress notes, medication administration records and treatment plans
- Assisted with wound dressing changes, catheterization procedures and other nursing duties as needed
- Evaluated patients' physical and emotional conditions, documented changes, and reported any concerns to the nurse on duty
- Provided compassionate care and support to patients in need of assistance
- Administered injections per physician orders as well as assisted in drawing blood samples from patients
- Demonstrated excellent customer service skills when interacting with patients, family members and visitors.
Private Duty Nurse
Dumaguete City
05.2014 - 12.2016
Outbound Sales Representative
Generation, Sauce Media
05.2014 - 12.2016
- Product marketing through outbound calls to potential clients
- Utilized persuasive communication techniques to convert prospects into paying customers
- Maintained accurate records of outbound calls, customer information, and sales activities in CRM database.
Education
Post-Degree Diploma - BM-Health Administration Specialization
Northern Lights College
Dawson Creek, BC04.2025
Master of Arts (M.A.) - Nursing
Saint Paul University
03.2016
Bachelor of Science - Information Technology
AMA University
Dumaguete, Negros Oriental, Philippines03.2015
Bachelor of Science - Nursing
Saint Paul University Dumaguete
Dumaguete, Negros Oriental, Philippines 03.2011
Skills
- Appointment setting and scheduling
- Chart management
- Prior authorization
- Pre authorizations
- Triage
- Medical Transcription
- ICD 10 Coding
- Insurances/Medical Claims
- Prescription refills
- Medical Billing
- Patient inquiries
- Microsoft Office
- Multi-Line Telephone Systems
- Schedule Preparation
- Administrative Duties
- Dictation and Transcription
- Office Organization
- Email Management
- Employee Communications
Certification
- Professional Regulations Commission (PhRN)
- Philippine Nursing Association
- Completion of HIPAA Certification, HIPAA Awareness for Healthcare Providers, HelloRache 2019, 2021, 2023
- Completion of Hello Rache Healthcare Virtual Assistant Certification
Languages
English
Timeline
Healthcare Virtual Assistant
Keys Pediatrics (HelloRache)
03.2019 - 07.2023
Outbound Sales Rep
Versatel Marketing
11.2018 - 02.2019
Registered Nurse Volunteer
Negros Oriental Provincial Hospital
05.2014 - 12.2016
Private Duty Nurse
Dumaguete City
05.2014 - 12.2016
Outbound Sales Representative
Generation, Sauce Media
05.2014 - 12.2016
ESL Online English Teacher
Online English Acadsoc
Post-Degree Diploma - BM-Health Administration Specialization
Northern Lights College
Master of Arts (M.A.) - Nursing
Saint Paul University
Bachelor of Science - Information Technology
AMA University
Bachelor of Science - Nursing
Saint Paul University Dumaguete