Summary
Overview
Work History
Education
Skills
Certifications and Licenses
Timeline
Generic

Hanna Snelgrove

St. Albert,AB

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Account Manager

Crop Management Network
04.2023 - Current
  • Sell crop inputs products (i.e
  • Fertilizers, herbicides, fungicides, canola and forage seed) as well as basic and specialized agronomy services
  • Comprehensive understanding of the customers’ business to align the appropriate products, services and advice
  • Work closely with existing customers to align with grower needs as well as generate new business through networking, following up on leads from marketing activities and making cold calls
  • Customer contact through face to face, telephone and email communications
  • Grow a marketplace for innovative or new products that provide value to the grower
  • Work with team members to coordinate delivery and/or customer pick up of product, ensure adequate credit is in place and support the Health and Safety program
  • Assist in scouting customers fields and record weed, insect, disease and other observations
  • Record and document field findings in appropriate CRM
  • Analyze field observations and review product/service plan that aligns with the growers needs
  • Assist in trials with field days and monitoring of the plots

Location Administrator/Inside Sales Agronomist

Crop Management Network Inc
05.2021 - 04.2023
  • Manage account receivable, payroll and accounting for the location
  • Use word processing, spreadsheets, database or presentation software to prepare invoices, reports, memos, letters, financial statements and other documentation
  • As well as provide clerical and administrative support to management as requested
  • Assist in scouting customers fields and record weed, insect, disease and other observations
  • Record and document field findings in appropriate CRM
  • Work with Account Managers to analyze field observations and review product/service plan that aligns with the growers needs
  • Assist in trials with field days and monitoring of the plots
  • Complete transactional sales with customers and advise on agronomic practices
  • Track and meet yearly personal, and location budgets for individual crop inputs
  • Maintain fertilizer, seed and chemical inventory records as well as ordering and shipping of product
  • Manage dry fertilizer tendering; including blending and loading of fertilizer, employee scheduling and logistics of trucks to growers
  • Plan and organize customer events; including scheduling events, itineraries, accommodations, entertainment and activities.

Agronomy Intern/Summer Scout

Crop Management Network Inc
04.2018 - 08.2020
  • Scout and monitor producer crops throughout the growing season
  • Diagnose different weeds, disease and insects in customer fields
  • Produce scouting reports for the agronomist and producer
  • Participate in trials and research for different plots
  • Blend fertilizer and load trucks accordingly as well as unload fertilizer trucks.

Retail Sales Associate

One Tooth
09.2018 - 04.2019
  • Maintained and organized merchandise in a presentable manner to appeal and engage customers
  • Inventory management; such as shipping, receiving and pricing products
  • Processed customer transactions using POS machines
  • Properly processed customer returns and refunds
  • Assisted in customer needs and questions
  • Key holder in the business; opened and closed as required in accordance to procedure.

Sales Associate

Drever Agencies Inc
10.2017 - 03.2018
  • Manage client accounts through in-person and online contact
  • Prospecting new customers through cold calling and on site visits
  • Loading and unloading product for customers using a forklift
  • Daily tracking of gas pricing and market fluctuations
  • Assisting in day to day site operations
  • Knowledge of the oil and gas industry.

Retail Sales Associate

Cobblers - Clothing Store
11.2016 - 09.2017
  • Maintained and organized merchandise in a presentable manner to appeal and engage customers
  • Inventory management; such as shipping, receiving and pricing products
  • Processed customer transactions using POS machines
  • Properly processed customer returns and refunds
  • Assisted in customer needs and questions
  • Key holder in the business; opened and closed as required in accordance to procedure.

Education

Diploma - Crop Technology

Lakeland College
Vermilion, Edmonton, AB
04.2021

Agriculture Economics

University of Alberta
Edmonton
04.2019

Certificate in Reception/Administration -

Old College
Olds, AB

High School Diploma -

Three Hills School
Three Hills, AB

Skills

  • Revenue Retention
  • Accounts Payable and Accounts Receivable
  • Event Planning
  • Business Development
  • New Account Creation
  • Account Management
  • Prospecting and Cold Calling
  • Business Negotiation
  • Product and Service Sales
  • Cold Calling Skills
  • CRM Software
  • Customer Rapport
  • Networking Skills

Certifications and Licenses

  • ProServe Liquor Staff Training
  • Forklift Operator
  • Standard First Aid and CPR/AED Level C

Timeline

Account Manager

Crop Management Network
04.2023 - Current

Location Administrator/Inside Sales Agronomist

Crop Management Network Inc
05.2021 - 04.2023

Retail Sales Associate

One Tooth
09.2018 - 04.2019

Agronomy Intern/Summer Scout

Crop Management Network Inc
04.2018 - 08.2020

Sales Associate

Drever Agencies Inc
10.2017 - 03.2018

Retail Sales Associate

Cobblers - Clothing Store
11.2016 - 09.2017

Diploma - Crop Technology

Lakeland College

Agriculture Economics

University of Alberta

Certificate in Reception/Administration -

Old College

High School Diploma -

Three Hills School

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Hanna Snelgrove