HANNA SHOKOSTIUK
Calgary,Canada
Summary
Dynamic and detail-oriented professional with over 3 years of experience in client service, front desk operations, and retail environments. Proficient in payment processing, managing high-volume calls and emails, maintaining accurate records, and delivering exceptional customer experiences. Recognized for strong communication skills, excellent organization, and a proven ability to thrive in fast-paced settings while enhancing client satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Matrix Sciences
10.2022 - Current
•Reliable and detail-oriented Front Desk Receptionist with 3+ years of experience in administrative support and client service, skilled in managing high-volume calls and emails, processing payments, and maintaining accurate client records.
• Experienced in coordinating testing procedures, tracking results with precision, and delivering professional front-desk service through strong communication, excellent organization, and a client-focused approach.
Manager
Levi’s
2018 - 2022
• Managed daily operations and a team of sales associates to achieve monthly sales targets at Levi’s store.
• Oversaw inventory control, stock replenishment, and loss prevention.
• Trained and coached staff on sales techniques, brand standards, and customer service.
Education
Bachelor(WES-verified) - Commodity science and expert examination in custom
Chernivtsi Institute of Trade and Economics
Skills
- Front Desk & Office Administration Microsoft Office / Outlook / POS Systems
- Call/Email Handling & Client Support
- Payment Processing & Card Management
- Data Entry & Record Keeping
- Time Management & Multitasking
- Microsoft Office / Outlook / POS Systems
Certification
- First Aid with CPR-C
- Smart Serve
Timeline
Front Desk Receptionist
Matrix Sciences
10.2022 - Current
Manager
Levi’s
2018 - 2022
Bachelor(WES-verified) - Commodity science and expert examination in custom
Chernivtsi Institute of Trade and Economics