Hi, I’m
HANNA SCHNEIDER
Summary
Professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to optimize processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
11
years of professional experience
Work History
Noto Design
Office Manager
01.2019 - 11.2024
Job overview
- Managed all administrative processes, successfully implementing and optimizing new workflows, policies, and tools over the years
- Provided support in administrative project management, establishing a standardized process for project lifecycle management, from proposal creation through project controlling to invoicing
- Successfully transitioned accounting and document management to a nearly fully digital system, streamlining processes and improving collaboration with the tax advisor through more efficient bookkeeping workflows
- Ensured a functional IT infrastructure, guaranteeing that all employees had access to reliable hardware and software. Leveraging strong technical skills, I resolved many IT issues independently, significantly reducing costs associated with external IT support.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Acted as the primary contact person for employees, effectively addressing and resolving concerns before escalating to management. Responsible for HR administration, including optimizing the recruitment process to expedite finding suitable candidates and reduce the effort required for candidate selection.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Collaborated closely with and supported the CEO in daily operations and strategic initiatives
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- The working languages were English and German, due to international operations and team
Sunpoint
Sales Associate (Side Job)
09.2018 - 09.2021
Job overview
- Assisted customers with proper use of tanning beds, ensuring optimal results and minimizing the risk of skin damage.
- Fostered a welcoming atmosphere that encouraged first-time visitors to become loyal patrons of the salon.
- Increased sales of tanning packages and products by effectively communicating their benefits to clients.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
- Promoted monthly specials and new products through engaging marketing materials displayed throughout the salon.
- Maintained a clean and organized store environment, enhancing the overall tanning and shopping experience for customers.
Noventiz GmbH
Junior Online-Marketing Manager
01.2018 - 10.2018
Job overview
- Assisted the department head in various marketing tasks and project coordination
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
- Responded to customer requests for products, services, and company information.
Netto Supermarket
Retail Sales Associate (Side Job)
03.2016 - 07.2016
Job overview
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
Farmer Cafe Schiefelbusch
Cafe Server
03.2014 - 10.2015
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
Education
FOM University of Applied SciencesCologne, Germany
Bachelor of Arts from Management & Digitalization
08-2024
Noventiz GmbH / Vocational CollegeCologne, Germany
Apprenticeship from Office Management Assistant
01.2018
Anno-GymnaisumSiegburg, Germany
High School Diploma
11-2014
Skills
- Word, Excel, Outlook, Power Point, Teams, One Note
- Share Point
- HTML
- Acrobat
- Notion
- SAP Ariba
- Strong technical skills
- Proactive thinking
- Multitasking
- Customer service
- Scheduling and calendar management
- Conflict management
Languages
English
Professional Working
German
Native or Bilingual
References
André Poulheim, +49 1735184589, poulheim@noto.design
Timeline
Office Manager
Noto Design
01.2019 - 11.2024
Sales Associate (Side Job)
Sunpoint
09.2018 - 09.2021
Junior Online-Marketing Manager
Noventiz GmbH
01.2018 - 10.2018
Retail Sales Associate (Side Job)
Netto Supermarket
03.2016 - 07.2016
Cafe Server
Farmer Cafe Schiefelbusch
03.2014 - 10.2015
FOM University of Applied Sciences
Bachelor of Arts from Management & Digitalization
Noventiz GmbH / Vocational College
Apprenticeship from Office Management Assistant
Anno-Gymnaisum
High School Diploma
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