Hanna Samani
Toronto,ON
Summary
Ambitious individual with high energy and excellent communication skills. A hardworking and efficient student with focus on teamwork, quality and results. Passionate about public service and community involvement. Able to complete tasks excellently with minimal supervision. I hope to use my experience and ambition to attain employment as a customer service professional.
Overview
5
5
years of professional experience
Work History
Junior Assistance
Worsoff Law Firm
Toronto, ON
08.2023 - Current
- Document preparation, and case management, ensuring efficient and organized workflow within the firm
- Managed client communication and appointments
- Assisted in maintaining client files, updating case statuses, and conducting preliminary case assessments, contributing to the overall effectiveness of the legal team.
Junior Secretary
Zanganeh Law Firm
Toronto, ON
02.2019 - 06.2020
- Successfully assisted clients with their needs
- Carefully managed client appointments to ensure satisfaction and efficiency
- Assisted the team with administrative tasks
- Curiously answered and directed phone inquiries.
Fine Dining Waitress
Darbar Persian Grill Restaurant
Toronto, ON
06.2021 - 03.2022
- Completed orders in a fast-paced environment
- Delivered excellent guest experience by developing product knowledge and upselling ability.
Server/Runner
Dundas-young VIP Cineplex
08.2021 - Current
- Delivering a great cinematic experience for the guests through consistent and professional service
- Successfully utilizing customer service and solving problems skills to handle the needs of guests
- Diligently performing the task of counting, calculating, and reporting the tips at the end of service.
Lead Server
Cafe Landwer
08.2023 - Current
- Orchestrated seamless front-of-house operations by efficiently managing the server team, ensuring prompt and attentive service to enhance the overall dining experience
- Implemented and upheld service standards, providing ongoing training to servers
- Daily opening and closing procedures, including cash handling.
Customer Service Representative
416 flowers.com
Thornhill, ON
09.2020 - 05.2023
- Communication skills, both in-person and over the phone, to effectively convey information and assist customers with their inquiries
- Training or Mentoring new customer service representatives.
Education
Ontario Secondary school Diploma -
St. Joseph Morrow Park Secondary Catholic School
01.2020
Academic Pursuit in Criminology -
York University
Skills
- Ability to work for a long period
- Smart Serve Certified and Food Handler Certification
- Excellent communication, problem-solving and teamwork skills
- Ability to perform tasks both independently and as a team member
- Languages: Fluent in Persian and English; Beginner in French
- Dynamic Sales Professional with Exceptional Upselling Skills
- Schedule and Calendar Management
Timeline
Junior Assistance
Worsoff Law Firm
08.2023 - Current
Lead Server
Cafe Landwer
08.2023 - Current
Server/Runner
Dundas-young VIP Cineplex
08.2021 - Current
Fine Dining Waitress
Darbar Persian Grill Restaurant
06.2021 - 03.2022
Customer Service Representative
416 flowers.com
09.2020 - 05.2023
Junior Secretary
Zanganeh Law Firm
02.2019 - 06.2020
Ontario Secondary school Diploma -
St. Joseph Morrow Park Secondary Catholic School
Academic Pursuit in Criminology -
York University
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