Hanna Rucker

Riverside

Summary

Dynamic leader with proven expertise in customer service and team management, honed at Stater Brothers Markets and McDonald's. Excelled in streamlining service delivery and enhancing safety protocols, significantly improving customer satisfaction. Skilled in cash handling and fostering a positive work environment, adept at driving team performance and operational efficiency.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Service Manager

Stater Brothers Markets

02.2020 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Coordinated with other departments to maintain streamlined and productive workflow.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Implemented strategies to increase customer service satisfaction ratings.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Developed detailed plans based on broad guidance and direction.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Implemented customer feedback system to gather insights and identify areas for service improvement.
Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.

Cashier Team Lead

McDonald's

06.2018 - 02.2020

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Helped customers complete purchases, locate items, and join reward programs.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Operated POS cash register and equipment to collect payment
Handled cash with high accuracy and took care to check bills for fraud.

Education

No Degree - Liberal Arts And Sciences

Mount San Jacinto Community College

San Jacinto

05-2026

High School Diploma -

Hemet High School

Hemet, CA

05-2020

Skills

Positive attitude
Cash handling
Team leadership
Punctual and reliable
Team management
Multitasking and organization
Cash register operation

Customer service
Cash handling expertise
New hire training
Workflow management
Workplace safety
Service scheduling

Timeline