Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Positive and motivated team player; worked in a team of 25 employees. Fluent in English, Ukrainian and Russian; strong written and verbal communication skills.
Hi, I’m
Hanna Murza
Toronto,ON
Summary
Overview
3
years of professional experience
Work History
Mado Restaurant
Hostess
05.2024 - Current
Job overview
- Onboarded & delivered exceptional client service to 200 customers per shift during peak times
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
The Zhovtnevy Court Of Mariupol
Documentation Manager
09.2021 - 02.2022
Job overview
- Managed approximately 30 emails per day from colleagues and customers.
- Actively participated in data entry tasks, ensuring accurate and timely input of information into relevant databases.
- Utilized Microsoft tools, including Excel and Word, to streamline data processing and enhance efficiency in daily tasks.
- Conducted thorough document reviews, ensuring compliance with legal procedures and maintaining a high level of attention to detail.
- Collaborated with team members to contribute to the overall effectiveness of the court's administrative processes.
The Department Of International Relations Of PSTU
Translator
02.2021 - 08.2021
Job overview
- Executed over 150 written translations with proficiency from Ukrainian to English and vice versa, ensuring accuracy and maintaining the integrity of the original content.
- Demonstrated linguistic expertise in conveying complex ideas and technical terminology in both languages.
- Collaborated with colleagues to ensure the consistency and quality of translations for various projects.
Education
The Learning PlaceMississauga, ON
Certificate from Office Administration
04.2024
University Overview
Pryazovskyi State Technical UniversityUkraine
Master's Degree from English Language And Literature
01.2024
University Overview
Pryazovskyi State Technical UniversityUkraine
Bachelor's Degree from English Language And Literature
06.2022
University Overview
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Skills
- Database Administration
- Office Administration
- Microsoft Office
- Hospitality and Accommodation
- Telephone Reception
- Reservation Documentation
- Hospitality Service Expertise
- Greeting and Escorting Guests
- Office Operations
- Managing Documents
- Data Entry
Timeline
Hostess
Mado Restaurant
05.2024 - Current
Documentation Manager
The Zhovtnevy Court Of Mariupol
09.2021 - 02.2022
Translator
The Department Of International Relations Of PSTU
02.2021 - 08.2021
The Learning Place
Certificate from Office Administration
Pryazovskyi State Technical University
Master's Degree from English Language And Literature
Pryazovskyi State Technical University
Bachelor's Degree from English Language And Literature
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