Hanna Lothian
Calgary
Summary
Strong team player with the ability to work independently and unsupervised. Excellent communication and public interaction skills. Proficient with Microsoft programs and various operating systems. Adaptable, flexible, and willing to take on unexpected tasks. Experienced in training and mentoring individuals of various ages and skill levels.
Overview
7
7
years of professional experience
Work History
Expeditor
Cactus Club Cafe
11.2024 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Team Lead
Vidir Solutions Inc.
01.2023 - 09.2024
- Lead, plan, organize, and control processes, coordinating and overseeing employee work assignments
- Direct, train, monitor, and develop team members, ensuring effective communication and performance reviews
- Coordinate with other Team Leaders to ensure support and materials meet production schedules
- Drive safety excellence under Vidir's Risk Management System
- Represent Vidir Solutions Inc.'s Core Values in all workplace interactions
Host/Server
Boston Pizza
05.2022 - 01.2023
- Greets guests promptly, provide menu recommendations, and ensure a positive dining experience by being attentive to customer needs
- Accurately take food and drink orders from customers and relay them to the kitchen or bar as needed
- Serve food and drinks efficiently, ensuring all orders are correct and presented according to Boston Pizza's standards
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer requests, maintaining the proper portion and presentation standards
- Maintain a deep understanding of the menu, including daily specials, promotions, and allergens, to answer customer inquiries and make suggestions
- Process payments, handle cash, and operate the point-of-sale system with accuracy, including splitting bills, processing discounts, and handling tips
- Ensure the cleanliness of the bar, dining area, and service stations, complying with all health and safety standards
- Monitor and restock bar supplies, garnishes, and other essentials throughout the shift, notifying management of any shortages
- Work closely with kitchen staff, hosts, and other servers to maintain a smooth and efficient operation
- Handle customer complaints or concerns professionally, escalating issues to management if necessary
- Comply with all liquor laws and regulations, including checking IDs to ensure the legal drinking age
- Assist with opening and closing procedures, such as setting up the bar area, performing cleaning tasks, and ensuring the proper storage of food and beverage items
Crew Member/ Manager
McDonald's
10.2019 - 04.2022
- Supervised daily restaurant operations, maintaining consistent adherence to food safety, sanitation, and quality standards
- Managed staff schedules, optimizing shift coverage while controlling labor costs
- Trained new hires on McDonald's protocols, customer service expectations, and operational procedures
- Developed and organized weekly employee schedules
- Addressed and resolved customer concerns and complaints
- Provided guidance and mentorship to assistant managers
Sales Associate
Roots
06.2019 - 12.2019
- Provided exceptional customer service and assisted customers with product selection and inquiries
- Consistently met or exceeded sales goals through upselling and product recommendations
- Maintained organized product displays and ensured stock levels were adequate
- Processed transactions efficiently using the POS system, including purchases, returns, and exchanges
- Stayed knowledgeable about store promotions and new product arrivals to drive sales
Cheerleader
Winnipeg Blue Bombers
02.2018 - 11.2018
- Represented the Blue Bombers organization through public interactions and community events
- Maintained a professional appearance and worked with teammates to meet deadlines
Education
Academic Diploma -
R.D. Parker Collegiate
Thompson, MB06.2018
Skills
- Team player
- Independent work
- Communication skills
- Public interaction skills
- Proficient with Microsoft programs
- Proficient with various operating systems
- Adaptable
- Flexible
- Training
- Mentoring
Languages
English
Native or Bilingual
Timeline
Expeditor
Cactus Club Cafe
11.2024 - Current
Team Lead
Vidir Solutions Inc.
01.2023 - 09.2024
Host/Server
Boston Pizza
05.2022 - 01.2023
Crew Member/ Manager
McDonald's
10.2019 - 04.2022
Sales Associate
Roots
06.2019 - 12.2019
Cheerleader
Winnipeg Blue Bombers
02.2018 - 11.2018
Academic Diploma -
R.D. Parker Collegiate
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