Hanna Lee
Toronto,ON
Summary
Dynamic leader with proven expertise in franchise development and strategic planning, honed at TRAPPED Escape Rooms. Excelled in driving operational excellence across 40+ locations, leveraging skills in cross-functional team coordination and financial reporting. Demonstrated adaptability and problem-solving acumen, significantly enhancing franchisee performance and engagement.
Overview
3
3
years of professional experience
Work History
Franchise Operations Manager
TRAPPED Escape Rooms
04.2023 - Current
- Managed a diverse portfolio of 40+ franchise locations across Canada and the USA, driving operational performance and strategic expansion efforts.
- Led franchise growth initiatives, including securing new franchisees and supporting their onboarding processes, contributing to successful net new unit growth.
- Guided franchisees through detailed application and setup processes, ensuring compliance with brand standards and operational requirements, and facilitating regulatory adherence.
- Acted as the primary liaison for 50+ franchisees, effectively managing communication, addressing operational challenges, and driving resolution.
- Developed and delivered training programs to enhance franchisee understanding of operational procedures and brand expectations.
- Utilized data and analytics to monitor franchise performance, assess trends, and provide actionable insights and recommendations for continuous improvement.
- Coordinated with cross-functional teams to support franchisees in remodeling and new store openings, ensuring adherence to operational specifications and contributing to successful project delivery.
High School Teacher
York Region District School Board
09.2021 - 01.2023
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards, employing innovative methods to enhance student engagement and performance.
- Collaborated with colleagues to refine strategies and support diverse student needs, showcasing experience in team coordination and problem-solving.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
Education
Bachelor of Education -
Queen's University
Kingston, ON07.2022
Bachelor of Arts (Honours) With Distinction - Double Major in French & Psychology
Queen's University
Kingston, ON04.2021
Skills
- Franchise Development & Expansion
- Financial Reporting & Budget Management
- Cross-Functional Collaboration
- Risk Management & Resolution
- Strategic Planning & Execution
- Adaptability & Problem Solving
- Communication & Negotiation
Languages
English
Native or Bilingual
French
Full Professional
Korean
Professional Working
Accomplishments
- Extended French Program (2008 - 2017)
- Merit Award Scholarship (June 2017)
- Queen's University Excellence Scholarship (2017)
Timeline
Franchise Operations Manager
TRAPPED Escape Rooms
04.2023 - Current
High School Teacher
York Region District School Board
09.2021 - 01.2023
Bachelor of Education -
Queen's University
Bachelor of Arts (Honours) With Distinction - Double Major in French & Psychology
Queen's University
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