Hanna Kodyhrobova
Montreal,QC
Summary
Dynamic leader with proven expertise in team management and customer engagement, honed at 10Assietter Resto-Bar. Excelled in inventory control, enhancing customer loyalty through exceptional service, and fostering a motivated staff environment. Achieved significant improvements in efficiency and quality, demonstrating strong attention to detail and conflict resolution skills. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
10Assietter Resto-Bar
10.2023 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant General Manager
Monica
03.2022 - 09.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
Bachelor's - Management
Odessa National Technological University
Odessa, Ukraine06-2018
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Customer loyalty
- Conflict resolution techniques
- Customer Service
- Team Leadership
- Attention to Detail
- Flexible and Adaptable
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
French
Elementary
Timeline
Restaurant Manager
10Assietter Resto-Bar
10.2023 - 10.2024
Restaurant General Manager
Monica
03.2022 - 09.2023
Bachelor's - Management
Odessa National Technological University
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