Hanna Aberin
Longueuil,Quebec
Summary
Experienced business manager with 10+ years in
administration, human resources, and customer service seeking to leverage leadership excellence in customer improvement and project management skills having worked on dozens of business projects;
Encouraging and a problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Business Manager
Spa Holistique Ayurveda
03.2019 - Current
- With 10+ years in customer service and sales/marketing in B2B and B2C
- Provide a high-level assistance in customer service (POs, billing, renewals, issues) and customer success management
- Maintain and update customer information platform for company (contracts, billing, sale follow-ups)
- Plan project management on sales and marketing
- Assist in Human Resources duties such as staffing, training, retention
- Assist in other office administration duties and office management projects
Business Manager
Nimonik, Inc.
10.2016 - 10.2017
- Communicated with customers and vendors positively with particular attention to problem resolution
- Provided a high-level assistance in customer service management
- Processed vital documentation such as software inconsistencies, insurance, company financial reports, budget and expenses
- Assisted in other office administration duties and office management projects
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement
- Oversaw and improved deliveries through proactive coordination of daily operations
- Coordinated team schedules to manage company agenda like meetings and travel arrangements
Assistant Operations Manager
SmartSilk, Inc.
01.2013 - 07.2015
- Coordinated with General Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Developed and maintained a relationship with buyers
- Assisted in various office management projects by coaching each on methods for delivering exceptional service to every customer
- Monitored key performance metrics to identify areas for improvement
- Assisted in various office management duties
Education
No Degree - Business Management Professional Diploma
John Molson School of Business
Montreal, QC01.2016
Bachelor of Science - Business Management, Human Resources
De La Salle University
Manila, Philippines08.2004
Skills
- Staff Management
- Customer Relationship Management
- Customer Success Management
- Human Resources Management
- Administration and Clerical Management
- Project Management
- Employee Scheduling
- Recruiting and Hiring
- CRM Software
- Verbal and Written Communication
- Staff Training
- Performance Evaluations
Timeline
Business Manager
Spa Holistique Ayurveda
03.2019 - Current
Business Manager
Nimonik, Inc.
10.2016 - 10.2017
Assistant Operations Manager
SmartSilk, Inc.
01.2013 - 07.2015
No Degree - Business Management Professional Diploma
John Molson School of Business
Bachelor of Science - Business Management, Human Resources
De La Salle University
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