Hanit Kour
North York
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Visa World
01.2019 - 01.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Advise clients on the requirements for immigrating to the respective country
- Provide accurate and up- to- date information to clients regarding the immigration process
- Handle paperwork in support of visa applications, ensuring all documents are completed accurately
- Work closely with clients to ensure all deadlines are met promptly
- Efficiently manage a large caseload of clients and prioritize tasks
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Office Administration Assistant
Sanfort Preschool
04.2016 - 04.2019
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
Education
Diploma in Human Resource Management - Human Resource Management
Candore College
Brampton, ON12.2024
Diploma in Project Management - Project Management
Fleming College
Toronto, ON05.2023
Masters of English - English Language And Literature
Ignou
Jammu University India 04.2016
Bachelor of Education - Eduction
Harvard College of Education
569, Airpot Road, Karan Bagh , Jammu, India 18000304.2015
Bachelor of Arts - Arts
Jammu University
Jammu And Kashmir , India 04.2012
Diploma in Computer Application - Diploma in Computer Application
Proffesional Learning Point
RS. PURA Jammu , India 04.2011
Skills
- Coordination
- Conflict Mediation
- Complaint resolution
- Call Documentation
- Product Education
- Appointment Scheduling
- Computer Proficiency
- Active Listening
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
The Visa World
01.2019 - 01.2022
Office Administration Assistant
Sanfort Preschool
04.2016 - 04.2019
Diploma in Human Resource Management - Human Resource Management
Candore College
Diploma in Project Management - Project Management
Fleming College
Masters of English - English Language And Literature
Ignou
Bachelor of Education - Eduction
Harvard College of Education
Bachelor of Arts - Arts
Jammu University
Diploma in Computer Application - Diploma in Computer Application
Proffesional Learning Point
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