Summary
Overview
Work History
Education
Skills
Timeline
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Hanika Gugnani

Toronto,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Remax Real Estate
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Infinite Corporation
01.2021 - 01.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Systematic Database
01.2020 - 01.2021
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

Masters - Global Business Management

Georgian At Ilac
Toronto, ON
01.2022 - 08.2023

GED -

Online Course Through Coursera
Delhi,India
01.2021 - 07.2022

BBA - Business

IITM
Janak Puri , New Delhi
08.2017 - 08.2020

Skills

Call Management

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Timeline

Customer Service Representative

Remax Real Estate
03.2022 - Current

Masters - Global Business Management

Georgian At Ilac
01.2022 - 08.2023

Customer Service Representative

Infinite Corporation
01.2021 - 01.2022

GED -

Online Course Through Coursera
01.2021 - 07.2022

Customer Service Representative

Systematic Database
01.2020 - 01.2021

BBA - Business

IITM
08.2017 - 08.2020

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Hanika Gugnani