Hanien Halaseh
Mississauga,ON
Summary
Results-driven Ocean Import Supervisor with 13 years of experience in logistics, supply chain management, and team leadership. Skilled in managing third-party logistics (3PL), optimizing processes, and coaching staff to improve operations. Proven ability to resolve invoice discrepancies, handle rush orders, and ensure seamless delivery operations. Experienced in data analysis and reporting to enhance service levels, drive efficiencies, and achieve strategic goals. Seeking to contribute expertise in supply chain optimization and customer service to support organizational success in Canada.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Ocean Import Supervisor
Expeditors International
12.2015 - 2 2021
- Acted as the backup for the Ocean Import Manager during absences, ensuring continuity of operations and effective team coordination
- Supervised and coached a team of 3 logistics staff, overseeing their performance, assigning daily tasks, and ensuring adherence to best practices and company policies
- Conducted regular performance appraisals and provided ongoing coaching, feedback, and training to staff, fostering a culture of continuous improvement and excellence
- Managed third-party logistics operations, reviewed and analyzed reports on item deliveries, returns, and discrepancies, and performed root cause analysis to identify errors
- Led the resolution of invoice discrepancies related to receiving products, ensuring timely and accurate processing of invoices
- Collaborated with Strategic Sourcing to ensure seamless operations and alignment across the supply chain
- Contributed to the ongoing monitoring and reporting of quality audits within the department, recommending changes to accommodate system updates, new supplier requirements, and process changes
- Develop relationships with the Carriers by doing carrier appreciation day once a year and doing the carrier evaluation every quarter
- Implemented process improvements to enhance operational efficiency, reduce delays, and optimize cost control
Ocean Import Led Agent
Expeditors International
12.2011 - 12.2015
- Coordinated and managed logistics functions for inbound and outbound shipments, including freight, and transportation scheduling
- Assisted in analyzing third-party logistics performance and identified inefficiencies, proposing corrective actions to optimize supply chain processes
- Supported training initiatives for new team members, ensuring they were well-versed in company policies, software systems, and logistics processes
- Worked closely with suppliers, customers, and vendors to ensure timely deliveries and accurate documentation
- Assisted in managing vendor contracts and monitored compliance with delivery and service agreements
Ocean Import Agent
Expeditors International
12.2007 - 12.2011
- Managed international shipments, including documentation, customs clearance, and coordination with liners
- Reviewed and resolved issues related to shipment discrepancies, returns, and invoicing, ensuring alignment with delivery schedules and operational targets
- Developed performance reports using Excel, providing data analysis to track key metrics and inform decision-making
- Worked with cross-functional teams to ensure proper handling of hazardous materials and compliance with international shipping regulations
Education
Post Graduate Diploma - International Business Management
Sheridan College
Mississauga, ON 01.2023 - 01.2024
Post Graduate Diploma - Supply Chain Management-Logistics
Centennial College
Toronto, ON 01.2022 - 01.2023
B.S. - IT, Software Engineering
Philadelphia University
01.2000 - 01.2004
Skills
Team Leadership & Staff Development
Customer Service & Relationship Management (CRM)
Third-Party Logistics (3PL) Management
Supply Chain Process Optimization
Invoice Discrepancy Resolution
Performance Appraisals & Coaching
Root Cause Analysis & Problem Solving
Process Improvement & Efficiency Identification
Logistics Management & Coordination
Microsoft office
Data Analysis & Reporting (HEMM, Excel)
Conflict Resolution & Interpersonal Skills
Quality Auditing & Compliance
Trade compliance
Certification
CITT-Certified Logistics Professional (CCLP), 2024
Timeline
Post Graduate Diploma - International Business Management
Sheridan College
01.2023 - 01.2024
Post Graduate Diploma - Supply Chain Management-Logistics
Centennial College
01.2022 - 01.2023
Ocean Import Supervisor
Expeditors International
12.2015 - 2 2021
Ocean Import Led Agent
Expeditors International
12.2011 - 12.2015
Ocean Import Agent
Expeditors International
12.2007 - 12.2011
B.S. - IT, Software Engineering
Philadelphia University
01.2000 - 01.2004