Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanieh Mardani

Coquitlam,BC

Summary

With a strong professional background and a proven track record, I am ready to contribute meaningfully to your team's success. Having demonstrated my proficiency in customer service and computer competency, I offer a unique combination of skills and knowledge. My ability to actively listen to the demands of clients, alongside my thorough attention to detail and creative problem-solving approach, reliably results in higher client retention and satisfaction. As a programmer who enjoys challenges and can create reliable solutions that increase output and efficiency, my extensive knowledge of computer systems and technologies enhances my value proposition and makes it easier for me to overcome technical obstacles. I am prepared to make an instant impact due to my strong desire to learn new things and collaborative approach.

Overview

6
6
years of professional experience

Work History

Full Stack Developer Intern

Videre
01.2024 - 04.2024
  • Developed scalable responsive applications using modern programming languages, front-end and back-end frameworks, and libraries.

Front Server / Client Service

Breka Bakery
06.2023 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Operational Consultant / Trainer

Sephora
10.2019 - 10.2022


  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Mentored junior team members by sharing insights gained from years of experience in the field.


Front Server / Client Service

Breka Bakery
07.2018 - 09.2019

Education

Full Stack Web Development Diploma -

British Columbia Institute of Technology
Vancouver, Canada
04.2024

IR Commercial Pilot Licence Diploma -

Parsis Aviation School
Tehran, Iran
09.2017

Skills

  • Customer Service
  • Adaptability
  • Communication Skills
  • Multitasking Skills
  • Team Collaboration
  • Sales Skills
  • Detail-oriented
  • Computer Proficiency
  • Active Listening
  • Critical Thinking
  • Problem-Solving Abilities
  • Bilingual (English Farsi)

Timeline

Full Stack Developer Intern

Videre
01.2024 - 04.2024

Front Server / Client Service

Breka Bakery
06.2023 - Current

Operational Consultant / Trainer

Sephora
10.2019 - 10.2022

Front Server / Client Service

Breka Bakery
07.2018 - 09.2019

Full Stack Web Development Diploma -

British Columbia Institute of Technology

IR Commercial Pilot Licence Diploma -

Parsis Aviation School
Hanieh Mardani