Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Hanieh Khakshoor

Hanieh Khakshoor

Regina,SK

Summary

This is Hanieh (call me Honey), a passionate person who has big dreams and a friendly smile. I am happy to interact with people from various backgrounds, know new cultures, and face challenges. In terms of flexibility and punctuality, you can count on me. I am seeking a part-time job and ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Hotel Giglio Dell'Opera
10.2023 - 02.2024


  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Cashier

Antica Salumeria
08.2023 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Executive

Vahid Restaurant
08.2018 - 10.2018
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Observing the customers' behaviors to improve dining experience and increase customers' loyalty to the brand and the food sector
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Workforce Real Time Analyst

Tanesh Galin, Home Appliance Factory
04.2018 - 07.2018
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Optimized schedules, forecasts, and other tools to present to management.
  • Studying the workstations and the entire process of producing products, regarding the real needs of the final target groups
  • Evaluated existing workforce strategies; implemented process improvements leading to increased efficiency while maintaining quality standards during peak periods.

Customer Support Specialist

Beruz Kala, A Digital Product Seller
09.2016 - 09.2017
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Master of Science - Computer Science

University of Regina
Regina, SK
08.2026

Master of Arts - Industrial Design

Tabriz Islamic Art University
Tabriz, Iran
02.2020

Bachelor of Science - Computer Science

Golestan University
Gorgan, Iran
09.2016

Skills

  • Computer Skills
  • Decision Making Aptitude
  • Problem-Solving
  • Detail Oriented
  • Reliability and punctuality
  • Written and verbal communication
  • Patience and Empathy
  • Customer Assistance

Languages

English
Full Professional
Italian
Limited Working
Persian
Native or Bilingual

Timeline

Guest Service Representative

Hotel Giglio Dell'Opera
10.2023 - 02.2024

Cashier

Antica Salumeria
08.2023 - 09.2023

Customer Service Executive

Vahid Restaurant
08.2018 - 10.2018

Workforce Real Time Analyst

Tanesh Galin, Home Appliance Factory
04.2018 - 07.2018

Customer Support Specialist

Beruz Kala, A Digital Product Seller
09.2016 - 09.2017

Master of Science - Computer Science

University of Regina

Master of Arts - Industrial Design

Tabriz Islamic Art University

Bachelor of Science - Computer Science

Golestan University

Similar Profiles

CREATE PROFILE
Hanieh Khakshoor